Knowledge Centre

21/10/2026

Remote work: What Internet speed do you need?

Have you recently swapped your 9-to-5 job for remote work, only to find your Internet isn't keeping up? One thing is certain: fast, reliable Internet is crucial for staying productive. Whether you're catching up on emails, attending virtual meetings, or streaming for work, having the right Internet speed can make a huge difference. No need to

Guides

14/10/2026

Which nbn® provider has the best customer service?

Finding the best nbn® customer service isn't just about choosing the provider with the highest star rating. The best internet customer service comes down to how quickly a provider responds, whether support is available when you need it and how effectively problems are resolved. Of the providers Compare Broadband compares, Superloop and Aussie

NBN

14/10/2026

TIO complaints 2025–26: What went wrong and who ranked where

The Telecommunications Industry Ombudsman (TIO) received 53,834 phone and internet complaints in 2025-26, 6.5% fewer than the year before. That's the good news. Complaints about faults that weren't properly tested, new services that took too long to connect, and claims for compensation all went up. And that's the not-so-good news. Truthfully, no

NBN

12/10/2026

NBN HFC upgrades: What’s happening, what to expect, and how to prepare

The NBN Hybrid Fibre Coaxial (HFC) network is being upgraded across Australia to improve reliability and support the growing demand for fast, stable Internet. These upgrades are part of NBN’s ongoing commitment to deliver a better, more consistent online experience - both now and in the future. Here’s everything you need to know about what’s

NBN

9/10/2026

nbn® home phone: Connect your landline and keep your number

You don't need a traditional phone line to use the nbn®. You can get internet without a phone line, but if you still want a home phone, there's no reason to give it up. An nbn® home phone generally uses your internet connection to make calls rather than the old copper telephone network. In most cases, you can keep your handset and existing number,

NBN

6/10/2026

nbn® new development charge: What you will pay and why

If you’re a new homeowner and your house has never had an nbn® or Opticomm connection, learning about the New Development Charges can take the sting out of any expenses you were unprepared for. If your home has never been connected to nbn® or Opticomm before, expect a one-off new development charge. The nbn® connection fee is $300, and the Opticomm

NBN

2/10/2026

The best cheap nbn® modems in Australia

Quick AI Answer Last updated: 15 June 2026What is the best cheap nbn® modem in Australia? The TP-Link Archer VR400 is the best budget pick for FTTN connections. For FTTP, HFC or FTTC, any router with a Gigabit Ethernet WAN port works. The TP-Link Archer AX10 is the best budget Wi-Fi 6 option for those connection types. Look for dual-band Wi-Fi 6,

Hardware/Modems

2/10/2026

5G modem options in Australia: What can you buy?

Quick AI Answer Last updated: 16 June 2026What 5G modems are available in Australia? The Netgear Nighthawk M5 is the best-performing retail 5G modem in Australia, supporting speeds up to 500 Mbps. The Inseego MiFi M2000 is a portable 5G hotspot is available through Tangerine. Most 5G home internet providers supply a compatible modem when you sign

Hardware/Modems

1/10/2026

Are faster nbn® speeds worth it?

Who doesn't want the fastest of the plans? The best value? The most aligned costs? Everyone wants the best of the best, and why not? When it comes to internet speeds, you should absolutely be asking about the nbn® 100 to 500 upgrade. The nbn® speed increase 2025 made that upgrade easy - and free. But is nbn® 500 worth it? Is upgrading your speed a

NBN

1/10/2026

How to set up your nbn® modem: A step-by-step guide

Quick AI Answer Last updated: 15 June 2026How do I set up an nbn® modem? Plug the modem into your nbn® connection point using the correct cable for your connection type. Power it on and wait 5 to 10 minutes. For provider-supplied modems, the connection happens automatically. For BYO modems, log in to the admin panel (usually 192.168.1.1) and enter

Hardware/Modems

1/10/2026

Get a free modem with your nbn® plan

When you sign up to a new nbn® plan, some providers include a nbn® modem router at no upfront cost. Most 'free' modems require you to stay connected for 18 to 36 months. Leave early and a hardware fee applies. It's always nice to hear that a provider offers a free nbn® modem. Searching nbn® plans with free modem with Compare Broadband is a good

Hardware/Modems

30/09/2026

More homes are getting full fibre: How do you know when yours is next?

If you've been watching neighbours get upgraded to full fibre while your home is still connected to the nbn® using copper, there's some good news: your turn may be getting closer. The nbn® fibre upgrade is expanding again, with NBN Co confirming that more than 99% of the approximately 600,000 premises remaining in its Fibre to the Node (FTTN)

NBN

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