Once you have signed up for and ADSL, ADSL2+ or Naked DSL broadband internet service, you will need to wait until the service is installed before you can begin browsing the internet. Installation times will generally take between 5-10 days depending of which provider you sign up with and the type of ADSL service you subscribe to.


Most Australian ADSL providers will have your new ADSL service up and running within 5 working days. This gives your service provider time to book a technician to travel to your local exchange and activate the service there. As most ADSL services use Telstra infrastructure, Telstra will send their technician to install the service within a set agreed time – 5 working days. A technician will not visit your home, unless you have booked a professional installation at an added cost. The setup fee on many ADSL broadband services covers the cost of the technician to install ADSL codes on your home phone line.

If you are using the Fast Transfer Service to switch between eligible broadband providers your ADSL service will not be interrupted.  Within five working days a technician will visit your local phone exchange and switch your ADSL service to your new provider. When this happens your modem will be disconnected from the internet until you enter your new ISP username and password.
Once the service technician has installed the ADSL codes on your phone line you will experience interference on other appliances on your home phone line. By installing line filters on every appliance that uses the home phone line in your home, you shouldn’t experience any difference in call quality once your ADSL is installed.


Most ADSL2+ services are installed and ready to use within 5 to ten working days. Again, the actual installation time will depend on your internet service provider. Because ADSL2+ providers use their own infrastructure installed at your local exchange, installation times will vary depending on the service demand and the availability of technicians. 

Naked DSL

Naked DSL broadband services generally take longer to install as the installation process is more complex that an ADSL or ADSL2+ service. Generally the ADSL2+ speed broadband connection will be installed first and then your service provider will switch off the ability to make voice calls from you home phone. You will still need an active home phone service to apply for a Naked DSL broadband connection as the service cannot be installed unless you home is connected to the telephone exchange.

Installation times can take longer than expected if there is incompatible infrastructure such as a Pair Gain of RIM that can interfere with the installation process. Your broadband service provider will notify you if there is a problem and advise of a new installation time.
While waiting for your ADSL. ADSL2+ or Naked DSL service to be activated you can take the time to configure your modem with the username and password given to you by your service provider when you signed up. That way, when your line is activated your modem will connect automatically and you will be ready to browse the internet at fast broadband speeds. This is also a good time to make sure you have line filters installed on all appliances in your home that use the phone line. This will prevent any disruption once the ADSL is installed.