- The majority of modern nbn® modems are integrated modem-router units.
- Your selected Internet service provider (ISP) should be capable of supplying you with an nbn®-compatible modem. However, if you'd rather select your own, ISPs and retailers should have a variety of options available to you.
- Setting up your nbn®modem is a straightforward process that involves just four steps.
| Quick AI Answer Last updated: 15 June 2026 How do I set up an nbn® modem? Plug the modem into your nbn® connection point using the correct cable for your connection type. Power it on and wait 5 to 10 minutes. For provider-supplied modems, the connection happens automatically. For BYO modems, log in to the admin panel (usually 192.168.1.1) and enter your ISP username and password from your welcome email. Once the internet light is solid, connect your devices via Wi-Fi or ethernet. |
nbn® modem setup is straightforward once you know your connection type. It should never be too hard to learn how to connect modem to nbn®.
Luckily, provider-supplied modems come pre-configured and just need to be plugged in. BYO modems need a few extra steps but with some help, you can configure nbn® modem with ease. It starts with finding a nbn® compatible modem and learning how to get started.
This guide covers both. It applies to all major nbn® connection types. These include fibre to the node, fibre to the curb, fibre to the premises, and fibre to the building FTTB. Knowing your home is nbn® ready is half the battle.
If you have a hybrid fibre coaxial (HFC) connection, you may need a different nbn® box.
This can be for your phone and internet services.
Do you need a modem for nbn®?
Yes, but it depends on your connection type. nbn® Co installs a connection device at your home (called an NTD or connection box) that handles the physical nbn® link. This device does not distribute Wi-Fi. You still need a modem-router to share the internet connection across your home.
| Connection type | nbn® device installed? | What you still need |
|---|---|---|
| FTTP (fibre to the premises) | Yes - NTD installed by nbn® Co | Router with Gigabit Ethernet WAN port |
| HFC (hybrid fibre coaxial) | Yes - Connection box installed | Router with Gigabit Ethernet WAN port |
| FTTC (fibre to the curb) | Yes - DPU at pit + NTD inside | Router with Gigabit Ethernet WAN port |
| FTTN (fibre to the node) | No | VDSL2 modem-router (uses phone line) |
| FTTB (fibre to the building) | No | VDSL2 modem-router (uses internal line) |
| Fixed wireless | Yes - antenna on roof | Router with Ethernet WAN port |
Not sure of your connection type? Check the nbn® Co website or call your provider. If you're on FTTP or considering an upgrade, see our guide to upgrading your nbn® to FTTP.
Setup guide: FTTP, HFC, FTTC and Fixed Wireless
These connection types use an ethernet cable between your router and the nbn® connection device.
- Plug one end of an ethernet cable into the UNI-D 1 port on your nbn® connection box.
- Plug the other end into the WAN or internet port on your modem-router (usually blue or labelled WAN).
- Power on both devices. Wait 5 to 10 minutes for the modem to establish a connection.
- Provider-supplied modems connect automatically. Check the internet light on the modem.
- For BYO modems: log in to the admin panel (usually 192.168.1.1 or 192.168.0.1). Enter the ISP username and password from your welcome email. Check your modem's manual if those addresses don't work.
- Run a speed test at fast.com or speedtest.net to confirm the connection.
Setup guide: FTTN and FTTB
These connections use your existing phone line. Your modem connects to the wall via a DSL cable (an RJ-11 plug, like a phone cable).
- Plug the DSL cable from the modem into the phone wall socket or the dedicated DSL port.
- If you use a phone line filter, connect the modem to the unfiltered master socket.
- Or use a filter that works with modems.
- Power on the modem and wait up to 10 minutes for it to sync with the nbn® node.
- For provider-supplied modems, ISP credentials are pre-loaded. For BYO modems, log in to the admin panel and enter your ISP username and password.
- Check the DSL and internet lights. Run a speed test to confirm the connection.
Setting up Wi-Fi on your nbn® modem
- Check the default Wi-Fi name (SSID) and password on the sticker on the base or back of your modem.
- Connect a device to the Wi-Fi using the default password.
- Confirm the modem works before you change any settings.
- Log in to the admin panel to change the default Wi-Fi password and admin password for security.
- Use 5GHz for devices close to the modem (faster, shorter range) and 2.4GHz for devices further away or in other rooms.
Common troubleshooting fixes
Connected but no internet
Restart the modem and the nbn® connection box. Wait 2 minutes between powering off and back on. Check that all cables are firmly connected. Contact your provider if the internet light stays off after restarting.
Slow speeds
Run a speed test via an ethernet connection first before you wirelessly connect. If wired speeds match your plan speed but Wi-Fi is slow, move the modem to a more central location. Switch devices to the 5GHz band where possible.
FTTN modem won't connect
Check the DSL light. If it's flashing but not solid, the modem is struggling to sync. Try a different phone cable or a different wall socket. Intermittent issues may mean your provider needs to check the line.
Forgotten admin panel password
Most modems have a reset button on the back. Hold it for 10 seconds to restore factory settings. You'll need to re-enter your ISP credentials after a factory reset.
Provider modem vs buying your own
| Provider-supplied modem | BYO modem | |
|---|---|---|
| Upfront cost | Free or low cost on a commitment plan | Varies depending on the brand |
| Technical support | Full support from provider | Self-managed (provider helps with credentials) |
| Flexibility | Tied to provider contract term | Portable, works with any provider |
| Upgrade path | Upgrade with new plan | Upgrade when you choose |
If you switch providers often, a BYO modem makes sense. See our guide to the best cheap nbn® modems for BYO options. If you'd rather get a modem included with your plan, see our free modem guide.
Ready to upgrade your nbn® plan? Compare providers and speeds at your address: compare nbn® plans.
Frequently asked questions
Is the nbn® box a modem?
The nbn® connection box (NTD) manages the physical nbn® connection but doesn't distribute Wi-Fi. You still need a separate modem-router. On FTTN and FTTB there's no nbn® connection box at all. Your modem-router connects directly to the phone line.
Can I use any modem for nbn®?
The modem you use depends on your connection type and capabilities. Some providers have an eero secure subscription included in their internet plan offering.
How long does it take for a modem to connect to nbn®?
Most modems connect within 5 to 10 minutes of being powered on. FTTN connections can take up to 20 minutes on first sync. If your modem hasn't connected after 30 minutes, restart it and check all cable connections.
Do I need to configure my modem manually?
Provider-supplied modems are pre-configured and connect automatically. BYO modems often require you to enter your ISP username and password in the admin panel. Your provider includes these in your welcome email, usually as a full email address format and a random password.
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