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Can I move my internet when I move?
The short answer is, no.
When you change addresses, you can’t bring any of the NBN™ supplied equipment with you, for two reasons. First, the equipment is registered to that address, so it won’t work anywhere else. Second, whoever moves to your current address will need that equipment in order to connect to the NBN. That said, it’s important that you check whether or not your new address has NBN™ supplied equipment, too.
What is NBN™ supplied equipment? This refers to a connection box, cabling from the street to the building itself, and even wall plates or sockets. Take note that the connection box is different from the broadband modem. It’s your chosen ISP that typically provides the latter, while NBN Co is the one that provides the former. Bringing the modem to your new address isn’t the same as physically moving the internet.
How can I get Internet Plan without a phone line ?
Since the NBN™ is now available in more places, more and more households can choose to get an internet plan without a phone line. Because the NBN™ doesn’t need an active landline phone, you just need to look for ISPs that offer plans that don’t automatically come with a phone line.
If you need to make and receive phone calls, you can rely on your mobile phone instead, or subscribe to a VoIP (Voice-over-Internet-Protocol) service. This converts voice signals to a digital format that can be sent over the fibre cables of the NBN™.
Do I need to change Internet Plans for NBN?
Yes, you do. Since the old copper network will eventually be removed, it’s best that you find an NBN internet plan to switch to as soon as possible after the NBN™ is available at your address. Otherwise, you’ll find yourself unable to access the internet and your landline phone, and that will just complicate matters for you.
If you’re worried about having to switch to a different internet service provider, don’t. Unless, of course, another ISP offers a similar plan that gives you more value for what you pay each month. But if you want to stay with your current ISP, all you have to do is upgrade your plan to an NBN™ plan, then wait for the upgrade. Just make sure you check what internet connection type or technology your premises has, because there are plans that are unavailable on certain connection types.
How long does it take to change Internet Plans?
It can take a while to decide on what internet plan to switch to, but once you’ve decided, the process shouldn’t take very long. In fact, switching from one NBN™ plan to a different one can take anywhere from just one hour to three business days. Switching from an ADSL connection to an NBN™ one will take longer, depending on several factors. On average, though, you’ll have to wait around ten days from when you ordered the service.
For example, if your premises aren’t ready to connect to the NBN™, a technician will have to go to your address to install whatever equipment is needed for you to connect to the network. If your connection uses certain technology, it could add to the waiting time, too. On the other hand, newly developed areas usually mean there’s an in-home installation ready to access the NBN™, so that would mean waiting for less than ten days.
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