• Changing plans
  • Relocation fees
  • Cancellation costs

When signing up for an internet plan it is always good to be aware of all potential costs that may arise if you change the plan, move house, or need to cancel the contract. Each provider has different charges for such actions, and so it is in your best interest to become informed.


Changing plans

There are many factors that will potentially affect the cost of changing plans with the same provider. Whether or not you are moving up to a more expensive plan or moving down to a cheaper one usually works logically in the sense that if you are asking to pay more money you won’t be charged for the move. However, this is not always the case.

Another point of contention is whether or not the change in the plan involves a change in speed. Some providers charge for an upgrade in speed, while others do not. If you are still under contract as opposed to being on a month-to-month plan after your contract has run out, the cost can be more.

Examples

TPG

TPG does not charge for an increase in speed, but will charge you $79 if you downgrade your plan before the end of your contract. If you want to change to a plan with slightly different features, but the same price and speed, you will not be charged. If you want to change at any time after your contract has run out (to either month-to-month or another contract) then there is no charge.

Exetel

Like TPG, if you upgrade your speed with Exetel you will not be charged. If you want to downgrade or change your plan, however, and are still under contract then there is a $50 charge. Again, if you have completed the contract this charge is waived.


Relocation fees

If you suddenly find yourself having to move house, but still want to stay on the same internet plan with your current provider, you will have to pay a relocation fee. These fees can vary dramatically, and are affected by whether or not the exact same service is available at your new address.

For example, if you are currently on an NBN plan in the city, but are moving to a regional area where your provider only has ADSL coverage,  you can expect to be charged for the change in technology. If you are no longer under contract, some people find starting a new plan at the future address works out cheaper than relocating the current plan. Do your mathematics.


Examples


TPG

When relocating with TPG it is going to cost you $199 if you want to keep the same plan and just move it to your new address. If you want a new plan at your new address, or even if you want to downgrade but stay with TPG, then there is no charge.


Exetel

Exetel charges $150 if you want to relocate your internet plan. This covers the cost of moving it to a new address, and also the setup fee. The only time Exetel doesn’t charge is when you are on an NBN plan and can keep that plan at your new address without paying more for it.


Cancellation costs

You may suddenly find yourself in a position where you wish to cancel your current plan. This can be for a number of reasons ranging from moving house, personal issues, finding a better option on the market, or if you are dissatisfied with the current provider.

Cancellation costs can vary massively, with some companies charging a flat fee and others for the remaining months on the contract up to a specific amount. If you live in a rental property and are signing up for a contract that is longer than your current lease, it is best to find a provider with a low cancellation fee.


Examples

TPG

TPG plans require customers to pay out what is owed on their current contract up to a total of $350. Therefore, if you are on a contract for $49.99 a month and have four months left on your plan, you’ll have to pay $200.


Exetel

If you are cancelling an Exetel plan that is still within the contract period (meaning not month-to-month), then there is a cancellation fee of $80. This means that if you are still within your contract and cancel, it will cost you $80 regardless of how long is left on the contract.

 

Conclusion

When considering changing plans, relocating, or cancelling an internet plan with a provider it is important to look at each provider’s policies. Some providers may offer better relocation fees, while others may be more lenient with their cancellation fees. Consider your personal situation and if any of the above scenarios are likely to happen within the duration of your contract, and choose a provider that is best suited to you.