• If you're moving home, you have lots of options for connecting your broadband.
  • You can go for an NBN bundle with a home phone, or get your internet and home phone from different providers.
  • Or, don't rent a phone line at all and use VoIP with a Naked plan.

Have you just made the jump into moving homes? Or perhaps you’re an anxious first-time home-owner who’s feeling a little overwhelmed with everything. Amidst the hustle and bustle of moving, one of the things that you’ll have on your mind is setting up a new home phone and internet connection at your new residence. After all, the world runs on the internet these days and a connection to the online world is an essential part of everyday life. If you happen to be in this boat, then you’re in luck, because in this article we'll cover all that you need to know about setting up an internet and home phone service in your new home.

For starters, you need to know the options available to you. You have several different broadband options to choose from, and depending on where you live, you may find yourself in a situation where only one type of service is available to you. Here are some of the ways in which you can go about setting up a home phone and broadband internet connection in your new pad.

NBN Broadband Phone Bundle via an Internet Service Provider (ISP)

Several broadband companies offer bundles that include home phone services and an NBN broadband internet connection. A general rule of thumb that we advise is to try calling a few different providers in order to find out who has a service in your location, and what prices they are offering their bundles at. Here are some of the phone bundles that are currently available in the market if you are looking to go via this route.


1. Telstra

Telstra offers users 4 different kinds of bundles - Medium, Large, XL and their Best Bundle Ever. To begin with, a Medium bundle will cost you $90 per month and is inclusive of 500GB of data, NBN internet speeds up to 25Mbps, and local plus national calls to standard fixed lines. This Medium bundle is ideal for those who need a solid broadband connection and use the home phone on occasion. If your needs exceed what this bundle offers, then you may have to look into their larger bundles.

With a Large Bundle you will be paying $120 per month for 2000GB of data, speeds up to 25Mbps, local/national calls to standard fixed lines and calls to standard Australian Mobiles. This plan also comes with Telstra TV and Foxtel from Telstra. Similarly, the XL Bundle will cost you $140 for 4000GB of data, and has the same extra perks as the medium bundle but with additional unlimited international calls to home phones in 35 countries and unlimited calls to mobiles in 17 of these countries.


2. Optus

Optus also offers home phone bundles with the NBN - for $60, you will get a “Made For Everyday” plan that includes unlimited data, a wifi modem and Pay As You Go calls. You can choose from a Domestic Saver plan which will cost you an extra $5 per month for unlimited standard local and national calls, or a Mobile Saver plan which costs an additional $5 per month for unlimited standard calls to Australian mobile phones. Fancy a chat with someone across the world? Well, fret not, for you can purchase their World Saver plan which will cost you an additional $10 per month. With this plan, you will get unlimited calls to standard landlines in 25 selected destinations and mobiles in 7 selected destinations.


3. Mate

Mate offers 4 home phone bundles to their users. The first will cost you $68 a month with unlimited monthly data, speeds of up to 12Mbps and unlimited local/national and mobile calls per month. Their second offering at $78 per month will get you unlimited monthly data, speeds of up to 25Mbps and unlimited local/national/mobile calls. For $98 a month, you’ll also get unlimited monthly data, speeds of up to 50Mbps and unlimited local/national/mobile calls. Finally, for $108 a month, data is still unlimited, but internet speeds rise to 100Mbps with unlimited local/national/mobile calls. All these plans come with no activation fee, no plan change fees and no lock-in contracts, so you never have to be “trapped” in a plan.

Getting Your Landline Through Telstra and then choosing your NBN Provider

Telstra owns the major telephone infrastructure in Australia, and nearly all internet providers use its copper wire phone lines to offer a service. Optus is one of the main companies that doesn’t utilise Telstra copper wired. In some locations, Optus uses its own network, while in others (that its own infrastructure doesn’t cover) it also rents Telstra lines. One of the main advantages of getting your home phone through Telstra and your NBN broadband connection through a different provider is the speed in which your phone and connection will be ready.

Bundles purchased through other providers can take up to 2 weeks to set up, but a phone line via Telstra will only take 3 days to get up and running, on top of anywhere between 3-6 days for a stand-alone internet connection from another ISP.  This will save you heaps of time, but obviously give you a little more work in terms of working with two different companies simultaneously. Either way, this is another option available to you when setting up a new internet and home phone service.

Naked DSL or Naked Cable with a VoIP Phone

With the advent of super-fast broadband came VoIP (Voice over Internet Protocol) phone services that work over your NBN connection. With VoIP you need a VoIP enabled modem to plug your telephone handset into. VoIP phone calls are extremely cheap, but do keep in mind that if for whatever reason your internet connection happens to drop out, you will not be able to use your telephone at all.

Certain broadband providers can set up a Naked DSL connection from an inactive phone line, whilst others need you to have an active Telstra phone line, or at least a phone number with any company that uses the Telstra infrastructure, aside from Optus which uses its own infrastructure.

In the case where an ISP does indeed require you to have an active Telstra line before providing a Naked DSL service and you don’t happen to have one, it usually isn’t worth following up. Why? Well, this is because Telstra will charge a phone connection fee ($60), one month’s telephone rental ($30), and a $100 disconnection fee (as you are leaving their service in the first 3 months). Instead, you could either consider a home phone and internet bundle, which can be set up from an inactive line, or go with a Naked provider who will set up your broadband from an inactive line.


We hope that this article has been an insight into how you can go about efficiently setting up a new home phone service and internet connection in your new home. Still having trouble working out what you need? Give us a call on 1300 764 000.