• If you're moving home, you have lots of options for connecting your broadband.
  • You can go for an NBN bundle with a home phone, or get your internet and home phone from different providers.
  • Or, don't rent a phone line at all and use VoIP with a Naked plan.

Have you just made the jump into moving homes? Or perhaps you’re an anxious first-time home-owner who’s feeling a little overwhelmed with everything. Amidst the hustle and bustle of moving, one of the things that you’ll have on your mind is setting up a new home phone and internet connection at your new residence. After all, the world runs on the internet these days and a connection to the online world is an essential part of everyday life. If you happen to be in this boat, then you’re in luck, because in this article we'll cover all that you need to know about setting up an internet and home phone service in your new home.

For starters, you need to know the options available to you. You have several different broadband options to choose from, and depending on where you live, you may find yourself in a situation where only one type of service is available to you. Here are some of the ways in which you can go about setting up a home phone and broadband internet connection in your new pad.

NBN Broadband Phone Bundle via an Internet Service Provider (ISP)

Several broadband companies offer bundles that include home phone services and an NBN broadband internet connection. A general rule of thumb that we advise is to try calling a few different providers in order to find out who has a service in your location, and what prices they are offering their bundles at. Here are some of the phone bundles that are currently available in the market if you are looking to go via this route.


1. Telstra

Telstra offers users 22 plans in Australia, 6 of which are NBN fixed-line connections. To begin with, an NBN 25 will cost you $80 per month and is inclusive of unlimited data, NBN internet speeds up to 25Mbps, and unlimited calls to local, national, and Australian mobile numbers. This NBN plan is ideal for those who need a solid broadband connection and use the home phone on occasion. If your needs exceed what this bundle offers, then you may have to look into their faster speed plans.

With an NBN 50 plan, you will be paying $85 per month for unlimited data, speeds up to 50Mbps, and unlimited calls to local, national, and Australian mobile numbers. If you want a plan that also comes with Telstra TV, you will need to pay $104 per month. Similarly, the NBN 100 will cost you $100 for unlimited data, and has the same extra perks as the NBN 50 plan but with additional unlimited international calls to home phones in 35 countries and unlimited calls to mobiles in 17 of these countries.

2. Optus

Optus also offers home phone service bundles with the NBN - for $79, you will get an “Internet Everyday - nbn™” plan that includes unlimited data, the Optus Ultra WiFi Modem with 4G backup for $0 if you remain connected for 36 months, as well as Pay As You Go calls. You can also tailor your plan with great value add-ons such as WiFi Booster, WiFi Secure, and Game Path™. The best part is that there is no start-up fee on any Optus NBN plans

3. Mate

Mate also offers home phone service bundles to their users. The first will cost you $69 a month with unlimited monthly data, speeds of up to 42Mbps, and unlimited local/national and mobile calls per month. Another offering is at $88 per month will get you unlimited monthly data, speeds of up to 83Mbps, and unlimited local/national/mobile calls. For $108 a month, you’ll also get unlimited monthly data, speeds of up to 208Mbps, and unlimited local/national/mobile calls. All these plans come with no activation fee, no plan change fees, and no lock-in contracts, so you never have to be “trapped” in a plan.

Getting Your Landline Through Telstra and then choosing your NBN Provider

Telstra owns the major telephone infrastructure in Australia, and nearly all internet providers use its copper wire phone lines to offer a service. Optus is one of the main companies that doesn’t utilise Telstra copper wired. In some locations, Optus uses its own network, while in others (that its own infrastructure doesn’t cover) it also rents Telstra lines. One of the main advantages of getting your home phone through Telstra and your NBN broadband connection through a different provider is the speed at which your phone and connection will be ready.

Bundles purchased through other providers can take up to 2 weeks to set up, but a phone line via Telstra will only take 3 days to get up and running, on top of anywhere between 3-6 days for a stand-alone internet connection from another ISP.  This will save you heaps of time, but obviously, give you a little more work in terms of working with two different companies simultaneously. Either way, this is another option available to you when setting up a new internet and home phone service.

VoIP Phone

With the advent of superfast broadband came VoIP (Voice over Internet Protocol) phone services that work over your NBN connection. With VoIP, you need a VoIP-enabled modem to plug your telephone handset into. VoIP phone calls are extremely cheap but do keep in mind that if for whatever reason your internet connection happens to drop out, you will not be able to use your telephone at all.


We hope that this article has been an insight into how you can go about efficiently setting up a new home phone service and internet connection in your new home. Still having trouble working out what you need? Give us a call on 1300 764 000.