Exetel stands out as a top-tier Internet service provider in Australia, known for its swift and dependable connectivity.

For those considering an Exetel Internet plan, understanding the timeframe for connection in Australia is crucial. 

This article aims to shed light on this process while providing handy tips to economise on your new Internet connection with Exetel.

Connection wait time

The time it takes to set up your NBN service depends on where you live and the type of connection you have. Here's a rough idea:

• If you don't have an external NBN box for fibre-to-the-premises (FTTP), it might take about 4 weeks.
• If you have an external NBN box for FTTP, or if you're getting fibre-to-the-node (FTTN), fibre-to-the-curb (FTTC), or fibre-to-the-basement (FTTB), it could take 2-3 weeks.
• For Hybrid fibre-coaxial (HFC), it could be around 4 weeks.
• If both internal and external NBN boxes are already installed for FTTP, it might be done in 2-3 days.

Please remember that these are estimates, and the actual timing might vary. However, Exetel will try to get you connected quickly.

What’s the connection process?

Living in an area covered by Exetel, and with an NBN connection set up, you could have your new Internet connected within a few days. 

Typically, it takes about three to five business days for Exetel to set up your plan, which is quite quick compared to other providers. 

To get started, you'll need to sign up, provide your details, choose a plan, and select a payment method. Once done, you'll receive a reference number to activate your new service.

Do I need a new modem?

Exetel advises customers to use recommended Wi-Fi modems on the website if possible, as these modems are pre-configured and Exetel-certified to be compatible with your specific NBN technology. 

Plus, Exetel offers comprehensive support through the process. Using your current modem might not work with your NBN connection, even if it claims to be NBN ready, so it’s always best to check.

Speed up getting connected

Here are some tips to speed up your Exetel broadband plan activation:

• Prepare your documents: Have your driver's licence, proof of address, and birth certificate ready before signing up to save time.
• Enter accurate information: Make sure to provide correct details like your full name, date of birth, and contact information to avoid delays in activation.
• Choose the right plan: Select the broadband plan that best suits your needs. If you're unsure, reach out to customer service or use a comparison site for guidance.
• Follow activation instructions: Carefully follow the activation steps provided to avoid any mistakes that could slow down the process.
• Sign up during business hours: Try to sign up during business hours when customer service is available to assist you promptly.
• Be patient: Activation can take up to five business days, so remain patient. If it's taking longer than expected, contact customer service for updates.

Hopefully, these tips will help you get your Exetel broadband plan connected as quickly as possible. 

If you’re unhappy with your plan once you get signed up, you have the freedom to change your plan at any time, for free, but no more than once a month. This is possible because Exetel offers no lock-in contracts.

This flexibility means your internet service can adapt to your changing needs whenever necessary. It's as straightforward as that.

If you are still having trouble, you can always contact Compare Broadband and our customer service team can walk you through the process. Rest assured that with a little bit of patience, you will be able to get your new Internet connection up and running in no time.