Moose Mobile: Everything you need to know

Are you looking for affordable mobile and broadband plans in Australia? Moose Mobile, a budget-conscious Mobile Virtual Network Operator (MVNO), may be the provider you're searching for.

Offering simple, cost-effective plans with excellent customer service, Moose Mobile operates on the Optus network, providing reliable coverage across most of Australia.

In this comprehensive guide, you'll learn everything about Moose Mobile’s offerings, from mobile phone and broadband plans to signing up and managing your account. Let’s dive into the details!

Getting to know Moose Mobile

Moose Mobile was founded in 2016 and is registered in Queensland, Australia, operating under the ownership of Telco Pay PTY LTD (which also runs Hive Mobile). As an MVNO, Moose Mobile doesn’t have its own mobile infrastructure, instead leasing Optus' network to provide services to its customers. 

With an emphasis on simplicity, affordability, and customer service, Moose Mobile is a popular choice for those who want basic, no-frills mobile and Internet plans. Whether you’re looking for a flexible, month-to-month contract or a budget-friendly 12-month plan, Moose Mobile offers something for everyone.

Which network is Moose Mobile associated with?

As an MVNO, Moose Mobile relies on Optus’ 4G and 5G networks to deliver its services. Optus is one of the largest telecommunications networks in Australia, covering approximately 98.5% of the population across both urban and regional areas.

This partnership allows Moose Mobile customers to benefit from Optus’ extensive coverage while enjoying competitive and affordable pricing. Whether you're in metropolitan areas or remote regions, Moose Mobile customers can expect reliable service.

Budget phone plans from Moose Mobile

Moose Mobile's phone plans are powered by the Optus 4G network, ensuring high-speed data, reliable calls, and unlimited text messages (with the exception of the $8.80 SIM, which includes 200 minutes of local calls).

Each plan is designed to cater to different data needs, from light users to those who use their phones for heavy Internet browsing, streaming, and social media.

For those looking for long-term savings, 12-month fixed plans offer more data and additional international call credits, making them an attractive option. These plans may come with a slightly lower monthly cost compared to month-to-month options, though it requires a contract commitment.

Contract flexbility

• Month to month plans. Ideal for those who want flexibility without being tied down to a long-term commitment. Moose Mobile allows you to switch plans twice within a year without penalties.
• 12-month plans. Offer better value for those who are happy with a long-term commitment. These plans often come with extra data and benefits.

Budget broadband plans from Moose Mobile

In addition to mobile plans, Moose Mobile also offers broadband data plans for customers looking to stay connected at home. Broadband plans range from 1.5GB to 250GB of data per month, with a variety of options to suit different usage levels.

Moose Mobile broadband services require an unlocked dongle to function, with the option to purchase a USB dongle or a Wi-Fi dongle for an additional cost. The 50GB plan is particularly popular, offering a balance of data and affordability for moderate home Internet users.

Signing up for a Moose Mobile plan

Getting started with Moose Mobile is quick and straightforward. Simply visit the official Moose Mobile website, choose the plan that fits your needs, and complete the sign-up process online.

Once you’ve chosen your plan, you can also select to add a dongle (if necessary) or opt for express shipping for $15 to receive your SIM card.

Frequently asked questions

Where can I buy a Moose Mobile SIM?

Moose Mobile operates purely online, and all SIM cards must be purchased through its official website. After placing an order, your SIM card will be delivered to your preferred address. This streamlined online process allows for quick sign-ups without the need to visit physical stores.

Is it possible to upgrade or downgrade a Moose Mobile plan?

Yes, it’s possible to change your plan:

• For month-to-month plans, you’re allowed to make two plan changes per year without penalties.
• For 12-month contracts, you won’t be able to change your plan until your contract term ends. However, if you need to make changes before the contract expires, additional fees may apply.

Can I cancel my Moose Mobile plan?

Yes, you can cancel your Moose Mobile plan. If you're on a 12-month contract, you may be required to pay for the remaining term of your contract. However, if you're on a month-to-month plan, you can cancel anytime without penalty, although you will still need to pay for any remaining period before cancellation.

How does Moose Mobile compare to other providers?

For users looking to compare mobile and broadband plans, Compare Broadband is a great resource for evaluating other mobile plan providers. Call us at 1300 764 000 to discuss your options and find the most suitable plan for your needs.