NBN Co increases in revenue

  • NBN Co reports of higher revenue and customer experience improvement.
  • Total revenue to $1.98 billion.
  • 75 per cent of construction complete.

NBN Co have recently issued a report that details a summary report for the financial year ending in June 30, 2018. The report states that there has been positive progress made on customer experience initiatives, with 75% of the construction completed, and a 98% increase in revenue. 

According to the report, the company has increased its total revenue to $1.98 billion, and made solid improvement on its customer experience metrics during the 2018 financial year. It also reports that at the end of the FY18, more than 70% of the total network construction was complete, and that the progress of activations, combined with a lift in ARPU to $44 in the first half year of the financial year, helped the company nearly double total revenue to $1.98 billion for the 12 month period. 

Reportedly, together with RPS (Retail Sevice Providers), the company increased total activation by 65% to reach 4 million at 30th of June 2018, up from 2.4 million at the end of the 2017 fiscal year. 

Together with their boost in ARPU (Avenue Revenue Per User) to $44 in the first half of the financial year, the NBN Co's progress has helped them almost double total revenue to $1.98 billion for the 12 month period. 

Citing that their improvements in customer experience defined their recent success in satisfying the end-users, NBN Co CEO Bill Morrow said that the 2018 fiscal year has been an important one for the company, keeping with a proority to help improve the service for those connected.
"We listened to consumers and industry and put end-user customer experience at the heart of all management decision making. This resulted to some short-term delays in the build and activation schedule against our 2018-21 Corporate Plan, but we know the network is in better shape today than it was a year ago." 

Morrow also spoke of their continuing goal to complete the build by 2020. 

"Today, we have 4.2 million activations on a network that is 75 per cent built and with 99 per cent of premises in design, construction or complete.”


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