• Basic TPG Troubleshooting
  • Find What Causes the Problem
  • Check the Internet Speed

Are you experiencing a slow Internet connection? 

A slow Internet connection heavily affects your experience. It prevents you from doing certain things online, like streaming videos in high resolution or playing games without lags. 

If you’re having a slow Internet connection, there are ways to fix it. You can call TPG tech support for help, or you resolve it on your own. 

Do you know that fixing a slow Internet connection is easier than it seems? 

We will discuss that in this article. Today, we'll talk about fixing the slow Internet connection of your TPG plan. 



Basic TPG Troubleshooting 

Many people experience slow Internet connections for various reasons. But usually, it's because of network congestion

Network congestion happens when a network node becomes flooded with traffic. Usually, this occurs during peak hours -- 7 am to 9 am and 5 pm to 8 pm. 

But if you're experiencing a slow Internet connection at a random time, then the problem might be in your home network. If this is the case, you can fix it by calling TPG tech support or resolving it on your own. 

Fixing a slow Internet connection is easy. You only need to know what causes your Internet connection to slow down. That's why before you start doing anything, you must first identify the connection problem. 

Find What Causes the Problem

You have to find the problem first before you start doing anything. There are many reasons why your Internet connection is slowing down. Doing something without having a clear understanding of the situation can only result in more problems. 

Having said that, be sure to check TPG notices first. There's a big chance that they are doing system maintenance, and that's why your Internet connection is slowing down. 

If there are no notices regarding system maintenance or other related occurrences, then you can start troubleshooting your home network. 

Check the Internet Speed 

If you can do a speed test, be sure to do it first. Doing this can help you identify what causes your Internet connection to slow down. 

TPG offers different NBN plans, and each of them has its own speed. For example, you're on the $59.99/month NBN 12 plan. Your Internet speed would only be around 11 Mbps. You can't experience anything faster than that allocated speed. 

But if the speed test shows a score that's lower than your expected speed rate, then you can start tweaking your WiFi router. 

Refresh the WiFi Router

When troubleshooting your TPG supplied NBN modem or router, try to connect it to your PC first using an Ethernet cable. Doing this will help you know if the slow Internet connection is only happening on wireless devices or not. 

If your PC is still enduring a slow Internet connection, try to do the following: 

  1. Disconnect all the devices. If your PC is connected to your modem through a standalone router, remove the router. Connect the PC directly to the modem. 
  2. Refresh the modem by turning it off and on a couple of times. Sometimes, the modem is overwhelmed by recent activities and starts having errors. That's why power cycling can help in solving the slow Internet problem. 

Change the TPG NBN Modem-Router Settings 

If your Internet connection is still slow after power cycling the router, then the next thing you can try is changing its settings. 

A misconfigured modem or router can slow down your Internet connection. 

TPG provides its subscribers with reliable modem routers from trusted manufacturers. Usually, you will receive either of the following: 

  • TP-Link C120
  • TP-Link VR1600v
  • Netcomm NF7
  • Netcomm NF12
  • Huawei HG659

Each of the products above has a different configuration. You can access its system through your web browser. 

Type into the address bar, then press Enter. 

Once you're there, you will see different options and settings. But before you can access most of them, you need to log in first. Usually, the admin and password of the TPG modem-routers are 'admin.' You can also check the box or the manual of the TPG modem-router to see the default admin username and password. 

After logging in, you will gain access to certain features, such as WLAN basic settings, WLAN advanced settings, DHCP, MAC, and System settings. 

If you're not sure what settings to change, try resetting the modem router. The default settings of the modem router might restore the usual speed of your NBN connection. Apart from that, you can also call TPG tech support to ask for assistance in configuring your modem router. 

Relocate Your WiFi Modem-Router 

Relocating your WiFi modem might affect your Internet speed, especially if the type of your NBN plan is Fixed wireless. 

In a Fixed wireless plan, the quality of your Internet connection depends on the network's signal. So if the reception of the 4G or 5G network in your place is not good, it's more likely that you won't experience a fast Internet connection. 

In case you're only relying on poor network reception, it's best to look for alternatives. Take a look at these NBN plans to see if there's a different and better NBN connection available in your area. 

Change or Upgrade Your NBN Plan 

If your Internet connection is still slow after doing the steps above, then you should consider changing or upgrading your NBN plan. 

See some of the best TPG internet deals here.

Upgrading to a higher NBN plan can improve your Internet speed. Also, you can switch to another type of NBN connection. 

TPG offers different types of NBN connections. You can subscribe to the following: 

  • Fibre-to-the-Premises
  • Hybrid Fibre Coaxial
  • Fibre-to-the-Curb
  • Fibre-to-the-Node
  • Fibre-to-the-Building
  • Fixed Wireless

In case you're on the Fibre-to-the-Node, you should consider switching to a different one. The reason for that is that your distance from the nearest node will affect your Internet speed. If you're far from the node, chances are your Internet connection will be slower than usual. 

Factors to consider in choosing the best TPG NBN plan

  • Speed

When you are experiencing a slow Internet connection, it is best to check your NBN plan's speed. The standard speeds of TPG NBN plans are as follows:

NBN 12 - up to 12Mbps

NBN 25 - up to 25Mbps

NBN 50 - up to 50Mbp

NBN 100 - up to 100Mbps

If you're on the NBN 12 plan, you should consider upgrading to a higher speed. The same goes if you're on the NBN 25 and your Internet connection is still slow.

For standard internet activities like browsing websites and checking emails, the NBN 12 or 25 plans are enough. But if you're into gaming or live streaming, it's best to subscribe to an NBN 50 or 100 plan.

  • Other features

Another thing that you need to consider when choosing the best TPG NBN plan is its other features. Here are some of them:

- Contract terms
- Data allowance
- Modem fees
- Static IP address
- Speed boost

Make sure to check the inclusions of each TPG NBN plan. Take note that not all plans have the same inclusions which are why you must know what you're getting. TPG also offers a speed boost for an additional fee. With this, you can get even faster speeds on your NBN plan.

  • Cost

Finally, you need to consider the cost of the NBN plan. The price will depend on the speed and other features that you'll get. For instance, the NBN 12 plan is the cheapest. But if you want a higher speed and other inclusions, you need to pay more. To get the best value for your money, make sure to compare all TPG NBN plans first. Consider your budget and needs so you can find the perfect NBN plan for you.

TPG offers different types of NBN connections with a variety of speeds and other inclusions such as contract terms, data allowance, modem fees, static IP address, and speed boost. Make sure to check the inclusions of each NBN plan to get the best value for your money. Choose a plan that suits your budget and needs.


You can check this article about the top 10 ISPs in Australia to see the best option in case your TPG connection is still slow after doing the steps above. But if you want to save time, you can call us directly at 1300 106 571. We can give you the best NBN connection at a reasonable price!