As people are growing more and more dependent on the convenience of online services, Therapy Connect offers telehealth consults right at your fingertips.  Telehealth consults is one of the most sought after allied services in the country today.  Privacy, convenience, and high-quality services all at your fingertips.  

Therapy Connect is now one of the most popular telehealth providers in Australia, thanks to NBN Co’s Sky Muster Plus satellite service that rapidly and exponentially increased the expansion of Therapy Connect’s consultations being offered to regional and remote Australians.

Therapy Connect provides an alternative to people who need to queue long lines or travel long distances in order to gain access to allied health services.  Their services include speech pathology, occupational therapy, psychology, physiotherapy, and dietetics.  Their quality telepractice is as effective as face-to-face therapy and people who have availed of their services gave good feedback and report high satisfaction with the quality of service and the effectiveness.

Because they use simple and effective technology for videoconferencing and managing appointments, their client numbers increased by as much as 1350% from June 2018 to June 2021.  Their appointments have increased from 30 per month to almost 2000. Especially during the pandemic, people have preferred to stay at home and utilise online services than risk going out and getting infected.  This convenience has contributed to the rapid expansion of Therapy Connect.

A lot of Australian families are deprived of quality allied services simply because of inaccessibility.  It was the personal experience of co-founder and director Simone Dudley of commuting long distances to deliver and access health services that became her driving force in initiating Therapy Connect.  “The NBN network was rolling out, and I felt that we could figure out a way we could increase access to services for families like mine,” Dudley said.  “It started with just (co-founder Sue Cameron) and I and now we have expanded to over 60 practitioners from the top of Australia to the south, from east to west, working with clients all over Australia.  And we couldn’t have done that without the NBN,” she added.

Therapy Connect was founded in 2015, and during that time telehealth was not yet popular.  And although people were curious about it, they are sceptical if this kind of arrangement will work.  “It was definitely perceived as a ‘last resort’ for many people and our client base would often not have many other options and so they would give it a go.  That was the catalyst, and then they would discover that it worked and then start telling their friends,” Simon Dudley said.

Indeed, it was word of mouth that gave Therapy Connect good advertising, however the COVID-19 pandemic paved the way to further stimulate its growth and adoption in Australia, as research from Macquarie University suggests.  The number of telehealth consultations grew from 42 per week in 2019 to more than 141,000 per week in 2020 across 800 GP clinics in Victoria and New South Wales.

Contact CBB for more information by calling 1300-106-571.