Knowledge Centre

22/05/2026

Optus EOFY deals and rising nbn® prices 2026

Optus nbn® price changes July 2026 The End-of-Financial-Year (EOFY) is always a great time to review your internet plan. This year, Optus has made it even more worthwhile. Optus plans and EOFY offers are now live, so you can use the EOFY to upgrade your nbn® plan. The Optus price change hasn't prevented customers from getting great value on fibre

Optus News

9/10/2025

Optus faces scrutiny after outages impact emergency services

Optus is facing growing political and public scrutiny after a series of significant network outages, including an incident that affected access to triple-zero emergency services. These failures have raised major concerns about the reliability of one of Australia’s largest telecommunications providers. As the situation unfolds, the spotlight is now

Optus News

5/03/2025

Optus accelerates 5G rollout to benefit regional Australia

As of 30 January 2025, Optus has officially launched its fast-tracked 5G rollout across regional areas in Australia, marking a significant milestone in the company’s commitment to improving network coverage and customer experience in underserved regions. This major network enhancement is part of a new agreement with TPG Telecom under the regional

Optus News

15/08/2022

ACMA: Optus is Refunding Overcharged SME Customers

According to the Australian Communications and Media Authority, Optus is refunding 994 small and medium-sized businesses a total of $788,609. This is after the telco breached billing rules by charging these SMEs for landline services that they did not receive. Nevertheless, it is worth noting that Optus self-reported this matter to the ACMA and

Optus News

4/08/2022

Optus Customer Care Shake-up Paid Off

According to Optus, a shake-up of its customer care model yielded significant success for the company. The model removed “old school” metrics through its’ Community of Experts’, including “clock watching”. The VP for customer contact centres of Optus, Emma McRobert, said that “We’ve seen our NPS grow by 30% since we’ve implemented Community of

Optus News

28/04/2022

Optus to Refarm Spectrum for 4G and 5G After 2100MHz 3G Shutdown is Kicked Off

The spectrum in the 2100MHz band currently used to deliver 3G services will be refarmed by Optus. The spectrum is said to be used for 4G and 5G services beginning July this year. For this reason, Optus is kicking off the shutdown of 2100MHz 3G services. However, the telco will still offer 3G support care of its 900MHz holdings. According to an

Optus News

5/08/2021

Optus accuses Telstra of using a “monopolist’s playbook” in the low-band auction

According to Optus, Australia’s mobile wholesale market could be affected by any move to loosen proposed competition limits to restrain Telstra in the upcoming low-band auction. According to VP regulatory and public affairs Andrew Sheridan, the decision by communications minister Paul Fletcher on limits could be: “one of the most important

Optus News

19/07/2021

Optus Research Shows Australian Builders are Investing in New Networks and Devices

Optus recently conducted research that revealed that half of the Australian construction companies plan to procure more mobile phones. In parallel to this, nearly a quarter of these construction companies plan to invest in dependable telecom networks in the next 12 months. The research is composed of a survey that explored the priorities of

Optus News

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