A Fast Guide For Your Slow NBN Connection Issues

  • Why Is My NBN Slow?
  • How Can I Speed Up My NBN Connection?
  • What Can I Do If I Am Stuck With A Slow NBN Speed?

Imagine yourself having a rest after a hectic day, watching the cutest cat videos in the world and connecting to people you love---what a life, right?! Well, it is all rainbows and butterflies until your perfect day is interrupted by the never-ending buffer cycle because of your slow internet.

I know it doesn’t feel right and fair when you don’t get what you have paid for!

The National Broadband Network (NBN) was intended to be the grand solution for Australia’s slow internet connection. It is pitched to solve the poor connection through its cutting-edge technology called the fibre optic cables due to its capability of sending data faster and more consistently. Fibre optic connections are also more efficient during calamities for it is less likely to be affected during power outages given that it is made up of glass so no electricity is involved.

Nonetheless, this high-end technology is still exposed to improvements and issues because of many possible causes. No worries though! Compare Broadband is here to provide you all of the possible solutions for the common NBN issues that you might be experiencing. We will be giving you a thorough walk-through of how to maintain the reliable speed of your internet connection while providing you with bite-sized information so that you will understand it even though you have little knowledge of the matter.

Compare Broadband has listed the following issues that might be the culprits for your slow NBN connection.

1. Distance from the node

As logical the explanation could be, the physical location of your house greatly contributes to the strength of signal and quality of service you get. If you have a Fibre to the Nodes (FTTN) connection it means that the signal you get travels from the node to your home through old copper wires. In this sense, the farther you are from the node, the farther the signal will also have to travel. Which in this case, the result will be a weakened or slower connection.

Unfortunately, it is hard to identify whether the distance of your house to the node is the main culprit of your crawling connection. In addition, it would also be impossible to determine which node your house is connected into.

So if you are eyeing to have an NBN connection installed in your home, consider also the proximity of your house to the node to ensure stable and fast connection.

2. Network congestion

If you think that only roads get jammed with traffic, you are plain wrong! Just like how roads get congested when too many cars use the road all at once, the internet also gets congested when too many users hop online all at once. We refer to the “internet roads/pathways” as bandwidths. When there is traffic everyone moves slower---the same is true with NBN or the internet in general.

The simultaneous internet usage of lots of people causes internet congestion which leads to slower internet connection. Now, the reason why most of the time your connection begins to slow down during the evening is because  more people use the internet during that time to surf the net, stream online, and browse their social media.

Although NBN is built to withhold high capacity of users, there is still a threshold as to the extent of congestion it can handle.

3. Low speed tier

I know this doesn’t actually need further explanation because it is literally and basically what it means. Although there are “affordable packages” offered out there, you should still think twice if what you are paying for is worth it. The logic is the higher the cause of your plan, the better will be the service you would be getting.

NBN offers 4 plans for their service: the basic (12mbps) , the standard (25 mbps), the standard plus (50 mbps), and the premium (100 mbps).

A basic plan (12 mbps) could efficiently cater 3 devices at most. However, you should take note that a 12 mbps connection is no faster than an older ADSL+2 connection. Also, always put in mind that the speed of your internet could be affected by the number of connected users due to the fact that each plan has a maximum number of users to maintain quality performance.

4. Equipment and hardware issues

Old or cheap hardwares could become faulty in the long run. Technology advances continuously which means that hardwares is left behind unchanging and not adapting. These could become less efficient in working with advanced techs and processes. If you are using an old model of a laptop, a cellular phone, or a personal computer, the old wirings of these equipment might not be able to take advantage of the quality service NBN offers. Make sure that all of the softwares and operating systems of your gadgets are updated to make them compatible and efficient in utilizing the services provided by NBN.

You should also see to it that the placement of your NBN modem or router is free from any object that could obstruct or interrupt the distribution of signal in your house. Also, place the router in a strategic position where it can cover a wider area in your house: in the living room or the central location of your house.

5. Look for better NBN providers

If you already have looked after all the above-mentioned issues and still experience crawling NBN connection, consider shifting to another internet service provider. Aussies have already endured slow connection for so long that a reliable and fast NBN service could suffice for that. The good thing is, there are a lot of NBN service providers out there which you could try out! In considering a NBN provider, you must take a look at its evening speed. The evening speed indicates the performance of their service during peak hours. If the speed of their internet connection is of quality even during peak hours, it means that they can provide fast and quality internet service without much worrying about congestion.