Compare NBN Plans and Deals

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Compare Broadband compares plans from the above providers and can connect you with our participating providers. Not all plans available from these providers are compared by Compare Broadband and depending on your location or service availability not all plans may be available to all customers.

The NBN rollout is complete! Aussies now have access to fast and reliable internet services of up to 100mbps. If you're new to NBN or are just making the switch, we have reviewed hundreds of NBN plans and NBN providers, so you don't have to. Simply use our broadband search tool or call our broadband experts and we can compare NBN plans and internet service providers for you.

TPG broadband provider logo
Broadband + Home Phone
Unlimited Data
12 Mbps Typical Evening Speed
Month to month
Min total cost $169.94
View breakdown
Harbour ISP broadband provider logo
Broadband Only
165 GB
24 Mbps Typical Evening Speed
Month to month
65 GB On-Peak / 100 GB Off-Peak
Min total cost $60
View breakdown
Harbour ISP broadband provider logo
Broadband Only
50 GB
24 Mbps Typical Evening Speed
Month to month
25 GB On-Peak / 25 GB Off-Peak
Min total cost $60
View breakdown
TPG broadband provider logo
Broadband + Home Phone
Unlimited Data
25 Mbps Typical Evening Speed
Month to month
Min total cost $174.94
View breakdown
Exetel broadband provider logo
Broadband Only
100 Mbps Typical Evening Speed
Month to month
for the first 6 months then $84.95/mth ongoing
Min total cost $68.95
View breakdown
Superloop broadband provider logo
Broadband Only
95 Mbps Typical Evening Speed
Month to month
per month for 6 months, then $84.95 ongoing
Min total cost $68.95
View breakdown
Aussie Broadband broadband provider logo
Broadband Only
Unlimited Data
24 Mbps Typical Evening Speed
Month to month
Min total cost $69
View breakdown
Harbour ISP broadband provider logo
Broadband Only
41 Mbps Typical Evening Speed
Month to month
Min total cost $168
View breakdown
Harbour ISP broadband provider logo
Broadband Only
41 Mbps Typical Evening Speed
12 Months
Min total cost $828
View breakdown
Harbour ISP broadband provider logo
Broadband Only
41 Mbps Typical Evening Speed
24 Months
Min total cost $1656
View breakdown

Results explained

Compare Broadband cannot guarantee that all plans or providers shown will be available at your property address. Connection and plan availability will need to be confirmed by the internet service provider. Additional charges may apply for non-standard connections.

Compare Broadband is an independent comparison site that provides Aussies with an impartial, comprehensive, and free service to help you compare NBN plans, so you don't have to. We will help you right internet service that suits your needs. Since 2009, we’ve spent hundreds of hours collecting and comparing NBN speeds, coverage, pricing, and plan information from major Australian internet providers to discover which deserves the title of best internet provider.

With over 10 years of expertise in the industry, we’ve built and tested the tools to help Aussies find the best NBN plans and deals. To make your comparison a bit easier, we've curated a list of what we think are the best NBN plans from a range of Australia's leading NBN providers.



What is the NBN (National Broadband Network)?

The National Broadband Network (NBN) is a project funded by the Australian Federal Government which aims to provide Australian homes and businesses with a faster, more reliable broadband internet connection. 

nbn™ (originally named NBN Co. Limited) is a government-owned corporation responsible for the build, roll-out, and operation of Australia's new high-speed broadband network. They operate as a wholesaler and so they do not directly provide customers with the connection. Instead, they onsell their infrastructure to internet service providers (ISPs) who then offer consumers internet plans that meet their demands and budget.  

Traditional broadband internet speeds are limited by the copper wire which is used to transport data to and from your home. The NBN Network raises the bar by using fibre-optic cables to transport data at almost light speed.

Another advantage of using fibre-optic cables over traditional copper wires is that fibre-optic is far less susceptible to weather changes, lightning, and erosion, providing users with a more stable and reliable connection.


Types of NBN Plans: Which Plan Should I Get?

There are over hundreds of  NBN broadband providers in Australia, each offering different plans and speed tiers. At Compare Broadband, we’ve done all the hard work of collecting information and comparing NBN plans, speed, and pricing making it easy for you to find the perfect internet plan to best suit your needs.

To get started, here’s a quick overview of the common types of NBN plans available in the market: 

Unlimited NBN Plans

Need a stable connection that allows you to binge-watch on Netflix or stream online games? Or are you working remote and in need of a reliable connection for your online collaboration tools and video conference apps? Then you should go for an unlimited NBN plans.

Having an unlimited data NBN plan means you don't have to worry about charges for excess Internet use or slow connectivity when you go over your allotted data. 

No Contract NBN Plans

Does your work require you to move around the state a lot? A no-contract NBN plan lets you enjoy high-speed internet whilst giving you the freedom to switch to a different provider at any time. No strings attached!

No Contract plans offer the same speeds and data allowances as fixed contract plans. But the good news is that it gives you the flexibility to change your mind without paying any extra fees. Also known as month-to-month plans, one-month plans, or no-lock-in plans.

Cheapest NBN Plans

Just because NBN offers fast connectivity does it mean that you have to burn a hole in your pocket. There are a great number of NBN plans and deals offered by major internet providers. So even if you’re on a tight budget, you can still enjoy a remarkable connection even if you plan on getting a cheap NBN plan. Discover the cheapest NBN plans in the market priced below $70 a month.

Fastest NBN Plans

If you’re looking for a connection that would support your online job or home business, or you just need a lot of devices connected, then you should look into the fastest NBN plans. This type of plan can easily cater to heavy internet users without interruptions or fear of slowed-down connectivity.


How to Compare NBN Plans

There are many factors to consider when choosing the perfect NBN plan including location, budget, internet habits, and many more. Ask yourself these important questions before deciding which NBN service suits suit your needs.

  • How much is your monthly budget?

Everyone wants the best and the fastest NBN plan, but it can come at a cost. After all, what matters is that you’re getting an Internet service that suits your requirements. Plan out your monthly internet budget and compare the NBN plans that fit within your range. 

  • What is the right NBN speed for you?

The best way to answer this is to determine the speed tier which can support your household’s internet habits. If you are streaming HD movies all day long or frequently engaging in video conferences, then you need a super-fast NBN speed. 

  • How much data do you need?

If you only need the internet to connect to your social media, then a capped NBN plan is more fitting for you. However, if you are a heavy user and engage in a lot of streaming activities like binge-watching on Netflix or online games, then an unlimited data internet plans are much more suitable for you.

  • Should you get a contract or no-contract plan?

NBN plans requiring a contract usually offer discounts and additional perks.  But if you want more flexibility, consider no lock-in contract NBN plans. Month-to-month NBN broadband plans are great for users who are moving a lot and for those who want to try a new internet service provider before deciding on the one.


How to Compare NBN Providers?

Numerous Internet Service Providers (ISPs) have varying internet plans and services. When it comes to looking for the best NBN service, here are your options:

Aussie Broadband NBN Plans

Aussie Broadband has quickly made a name for itself in the industry. What sets it apart from other ISPs is its focus on providing fast and reliable NBN service with great customer care.

Belong NBN PlansOne of the most affordable NBN providers, Belong is perfect for those who are on a tight budget. What’s great about this provider is that there are no lock-in contracts, so you can cancel anytime.

Dodo NBN Plans

Dodo offers a great range of internet plans. It's also one of the few internet services that allow subscribers to bundle electricity and gas bills with internet bills.

Exetel NBN Plans

Exetel is known for its fast and reliable service. It's a family-owned Australian internet service provider emphasising low costs and customer care. They also offer plans you can bundle with VoIP calls.

Harbour ISP NBN Plans

Harbour ISP is perfect for those who are looking for a customised NBN service. What’s great about this internet provider is that it offers a range of add-ons so you can tailor your internet service to your specific needs.

iiNet NBN Plans

The largest NBN providers, iiNet offers a great range of plans with different speed tiers and data allowances. iiNet also provides options for those who want to bundle their home phone and broadband services.

Optus NBN Plans

Optus is the second-largest telecom provider in Australia, with over 1 million internet users. They're the #1 Netflix speed in Australia, which is fantastic news for binge-watchers, and their Optus Perks provide you with discounted movie tickets and special events.

Superloop NBN Plans

The fastest-growing NBN provider in Australia, Superloop provides a fantastic experience for a very reasonable price. This telco owns and manages its own fibre network in Australia and overseas, providing fast NBN speeds and reliability.

Tangerine Telecom NBN Plans

Tangerine Telecom is an Australian internet service provider that provides the NBN internet service to Australian homes and businesses. Their no-nonsense NBN service is perfect for those who but don't have the time or energy for jargon or hidden costs.

Telstra NBN Plan

Telstra is Australia's oldest and largest fixed broadband provider, with 3.5 million users. They provide a wide selection of NBN and home wireless services. Three free data top-ups per year, a Telstra Air membership, and Telstra's built-in security suite are all included with a Telstra NBN plan.


TPG is one of Australia's largest internet service providers, which started in 1986. The ACCC named them to have the Fastest Download Speeds in 2019. TPG is one of the few NBN providers offering speeds from 12Mbps to 250Mbps.

Uniti Wireless NBN Plans

Uniti Wireless is a provider of unlimited high-speed internet services that are as dependable as they are inexpensive. Other advantages of Uniti internet plans include their VoIP-enabled home phone packages.


What NBN speed do I need?

To choose the right internet plan, you need to understand which NBN speed tier can satisfy your daily internet needs. Check out the following NBN speed tiers and find out which one can cater to your internet activities. But please note, the availability still depends on the NBN connection type existing in your location.

Happy free icon 

1 User
At least 25Mbps

 Happy free iconHappy free icon

2-4 Users
At least 50Mbps

Happy free iconHappy free iconHappy free iconHappy free icon

4+ Users
At least 100Mbps

✅4K video streaming
✅Web browsing
✅Online gaming

✅4K video streaming
✅Online gaming
✅Multiple users at once

✅4K video streaming
✅Working from home
✅Large downloads
✅Online gaming


NBN Speed Tiers

Who would say NO to the fastest NBN service? None of course. Everyone wants the best! The fastest internet plans are more expensive though. Therefore, when comparing NBN plans, it’s best to check which speed tier suits your needs and then get the pricing details. 

NBN 12 Plans

If you are a light internet user and living alone, opt for an NBN 12 plan that won’t break your bank. This speed tier is often the cheapest NBN plan. With a maximum download speed of 12Mbps, you can send emails and browse your social media feeds daily. Compare NBN 12 plans here.

NBN 25 Plans

Perfect for a small, budget-conscious household, an NBN 25 plan lets you stream music and surf the internet for hours. These plans are either capped or have unlimited data with a maximum download speed of 25Mbps. Compare NBN 25 plans here.

NBN 50 Plans

An NBN 50 plan is the most affordable internet service you can get to set up a work-from-home workstation. With a maximum download speed of 50Mbps, you can do Zoom meetings and download files. Compare NBN 50 plans here.

NBN 100 Plans

Enjoy binge-watching the latest TV series and movies with your friends and family with an NBN 100 plan. There are so many things you can do together with its maximum download speed of 100Mbps. Compare NBN 100 plans here.

NBN 250 Plans

Now your housemates can stream their favourite series simultaneously on different devices and enjoy online gaming all night long with a superfast NBN 250 plan. Savour a high-speed internet connection with a maximum download speed of 250Mbps. Compare NBN 250 plans here.

NBN 1000 Plans

Breaking the record with its maximum download speed of 1000Mbps, the NBN 1000 plan offers an unparalleled level of broadband experience. Although not yet available to all premises, it is expected to cover 75% of Australian households by 2023. Compare NBN 1000 plans here.


What is a Typical Evening Speed?

Typical evening speeds is defined as the peak period between 7pm and 11pm in the evening when most internet users are online and clogging up the networks. Consequently, the typical evening speed of an NBN plan is how fast it works during peak hours. Below is a guide on the minimum typical evening speed per each NBN speed tier.


NBN Speed Tier Minimum Speed Average Speed
NBN 12 (Basic I) Less than 15mbps Depends on existing connection (copper/ADSL connection)
NBN 25 (Basic II) 15mbps 22.8mbps
NBN 50 (Standard) 30mbps 43.3mbps
NBN 100 (Fast) 60mbps 88mbps


Evening speeds vary considerably from one ISP to the next, so they're worth considering when choosing a plan. Using our search tool above, you may learn more about NBN providers and their maximum attainable speed.

Most users complain about their NBN connection speed being slower during evening hours. The main reason for this is that most people use the internet during these hours. This results in congestion, which slows down speeds for everyone.


What are the Fastest NBN Providers According to ACCC?

Through its Measuring Broadband Australia (MBA) program, the Australian Competition and Consumer Commission (ACCC) releases a quarterly report on the real-world performance of the major internet service providers in Australia. Aussie Broadband, Dodo and iiNet are proclaimed as the fastest NBN providers based on overall performance. All three telcos achieved average download and upload speeds above 90% during busy hours.

Small players like Belong and Tangerine Telecom also offer high-speed NBN plans with maximum speeds of 100mbps and 250mbps.

However, do understand that internet speed varies depending on your location. Providers offer different coverage to different areas depending on the availability of internet infrastructure. So if you are in a remote region, the best NBN provider in the city may not be available for you.

Check out the available NBN plans in your area first and use the guide below to find the internet service provider that offers the fastest typical evening speeds.


Internet Providers Internet Plan Speed Tier  
Belong Internet Provider NBN Unlimited Belong Premium broadband plan on the NBN™ 100Mbps See Belong Internet Plans
Dodo Internet Provider NBN Premium Speed (nbn100) Unlimited Dodo broadband plan 100Mbps See Dodo Internet Plans
Uniti Wireless Internet Plans NBN The 250 (nbn250) Uniti Wireless NBN™ Broadband Plan 250Mbps See Uniti Wireless Internet Plans
Aussie Broadband Internet Plans NBN Unlimited Power House nbn™ Aussie Broadband plan - Home Ultrafast Speed 1000Mbps See Aussie Broadband Internet Plans
Optus Internet Plans NBN Optus Family Internet Ultimate Bundle Plan 100Mbps See Optus Internet Plans


What Speed Can I Expect?

NBN Co, the company responsible for the rollout of the National Broadband Network (NBN), provides a minimum download speed for all NBN plans. However, that’s not what you will always get. Your actual internet speeds will be affected by different factors like your home’s connection to the node, time of day, and the number of people using the internet at home.

To give you an idea, here are the average real-world speeds that major NBN providers can offer during peak hours based on the ACCC’s report:

NBN Speed Actual Speed
NBN 12 9Mbps
NBN 25 21Mbps
NBN 50 42Mbps
NBN 100 80Mbps
NBN 250 175Mbps
NBN 1000 350Mbps


Keep in mind that the average download speeds during busy hours may be lower than what is advertised. To ensure that you are getting the promised speeds, check your internet connection regularly and run speed tests at different times of the day. If your speeds are not meeting the minimum, contact your provider and ask for help.

How Can I Improve My NBN Speed?

You can do a few things to try and improve your NBN speeds. First, check if your equipment is compatible with the NBN technology installed in your area. You will need an NBN-ready modem router that can connect to the network. If you are still using an old ADSL modem, you will need to upgrade to an NBN-compatible one.

Second, make sure that all the cables and connections in your home are secure. Loose cables can cause interference and affect your internet speeds.

Finally, try restarting your modem router. This will clear any connection issues and potentially improve your speeds. If you still experience slow speeds after following these tips, contact your service provider for help.


How Much Data Do I Need for My NBN Plan?

Having an unlimited data plan sounds great but if you’re not able to maximise it, then going with a capped plan may be a better option and saves you more money. Some internet plans with data caps are much cheaper compared to unlimited NBN plans, so learning how much data you actually need is definitely something to consider. . To find out how much data your home needs, you can check your previous internet bills or estimate your data usage based on the average data use of different online activities.

Basic browsing, such as reading the news or online shopping, may cost you 7GB of data a month. Given how social media sites are becoming more complicated these days, lounging on Facebook, Instagram or Twitter requires around 2.5GB of data a month. Streaming music an hour a day costs over 4.5GB a month while streaming Netflix shows on medium quality needs 21GB of data a month.


Activity 50GB 100GB 500GB Unlimited Data


Web Surfing



Spotify/Music Streaming

Moderate Use

Online Gaming

Moderate Use


Moderate Use

Streaming TV

Moderate Use

Movie Downloads

Moderate Use

Video Game Downloads


Moderate Use


What are the Best NBN Plans?

Well, it all boils down to what you need. You should start by finding out your NBN connection type, as this will give you a good indication of what speeds you can expect. Then, consider what sort of user you are - are you a light internet user or do you need unlimited data? Do you plan on streaming movies or playing online games often? answers to these questions will help you zero in on the best NBN plan for you.

Once you know your needs, take a look at some of the NBN plans on offer from Australia's leading NBN providers. Here are some of the most popular NBN plans in our database:


NBN Provider NBN Plan Price  
Belong NBN Plans NBN Unlimited Belong Standard Plus broadband plan on the NBN™ $70/Month See Belong NBN Plans
dodo nbn plans NBN Standard Plus (nbn50) Unlimited Dodo broadband plan $75/month See Dodo NBN Plans
uniti wireless nbn plans NBN The 50 (nbn50) Uniti Wireless NBN™ Broadband Plan $79.95/month See Uniti Wireless NBN Plans
Aussie Broadband NBN 100GB Build your own nbn™ Aussie Broadband plan - Standard Plus Speed $79/month See Aussie Broadband NBN Plans
Optus NBN Plans NBN Optus Internet Everyday NBN™ Bundle Plan $79/month See Optus NBN Plans


How to Switch NBN Providers

If you're unhappy with your current NBN provider or simply looking for a better deal, it's easy to switch to another one. Here's what you need to know about how to switch NBN providers.

The first step is to research your options and compare different NBN plans. Once you've found a plan that suits your needs, contact the new provider and request a transfer. The new provider will then contact your current provider to arrange the transfer.

Once the transfer is complete, your new NBN service should be up and running within a few days. If you have any problems, be sure to contact your new provider for assistance.

You can also call us at Compare Broadband and we can help you switch NBN providers and find the right NBN plan for you.

How Much Does it Cost to Switch NBN Plans?

There is no charge for switching NBN plans, however, you may be required to pay a new connection fee if you're transferring to a different NBN technology type (e.g. from FTTN to FTTP).

You may also be charged a cancellation fee by your current provider if you're still within your contract period. However, this fee can usually be waived if you switch to another provider.

To avoid any fees, we recommend checking with your current provider before you switch to see if they'll waive any charges. Alternatively, you can wait until your contract period is up before switching NBN providers.

Can You Cancel NBN Plans Any Time?

If you're on a no-contract NBN plan, cancelling your NBN connection can be as simple as calling your provider and requesting a cancellation. However, things can get a little more complicated if you're on a contract.

This is why we always recommend checking with your provider before you cancel to see if any fees are involved. You may also be required to give notice (usually 30 days) before cancelling your contract.


NBN Connection Types

There are different NBN connection types available—each has its own pros and cons. The technology available in your area may also affect your speeds and connection type. To see what's available at your address, enter your postcode in our broadband search tool above.


Fibre to the node (FTTN)

Midway through the NBN roll-out, a change in Government leadership saw some funding constraints which lead to a slightly different roll-out approach for the NBN. This approach involves an amalgamation of original copper systems and fibre optic systems. This is referred to as fibre to the node (FTTN).

This type of connection means that a fibre optic cable will run from your telephone exchange to your local node/cabinet. The node/cabinet will then be connected to your property via existing copper lines.

NBN Co cites that fibre-to-the-node is capable of average wholesale download speeds of approximately 70Mbps; ten times the speed of a regular ADSL connection.


Fibre to the curb (FTTC)

Intended for launch in 2018, this type of connection will use fibre optic cabling from the exchange to the telecom pit outside the property, and a smaller amount of copper cabling between the telecom pit and property.

This connection approach is believed to make the NBN roll-out quicker, less complex, and of course, cheaper. Additionally, FTTC is believed to be a superior type of connection to FTTN as it is less subject to local network traffic conditions, and the data only has to travel a short distance through the inferior copper lines.


Fibre to the premises/home (FTTP/H)

When the NBN project initially commenced, the government at the time intended to roll out fibre optic cabling all the way up to your home or business property. This type of connection is called Fibre to the premises/home.


Fixed Wireless Connection

In some cases - particularly in remote locations - it would be impractical or too expensive to physically connect a property to the fibre-optic network. In these cases, properties will be connected by a wireless network. This is referred to as a Fixed Wireless NBN connection.

This type of connection means that the area will have a local tower that is connected to the NBN™ with fibre optic cables. Properties will have an external antenna installed on the roof which will be used to wirelessly connect the property to the local NBN tower. However, NBN fixed wireless services do not support a standalone VoIP home phone service. You’ll need to get it bundled with the internet.


Compare NBN Plans with Compare Broadband

Compare plans with our easy-to-use search tool and find the perfect NBN plan for you. We'll show you a range of plans from leading internet services so you can compare features, prices, and speeds.

Compare Broadband is an independent broadband comparison site that helps Australians compare popular NBN providers, so you find the best NBN deal for your home or business. We're free to use and 100% impartial, so you can be sure you're getting the best.

We aim to make it easy for you to find the best possible deal on your broadband needs. So what are you waiting for? Start comparing!



Do I have to stay with the same provider when the NBN is rolled out in my area?

The short answer is no (as long as you’re not locked in to a contract). However, if you’ve committed to a contract term with your current provider, you should look into how much it will cost to end that contract early.

We always recommend you review your options to make sure you get on the best NBN deal when the nbn becomes available to you.

How do I know when it will be available?

Hundreds of Australian homes are being added to the NBN each week. You can use the NBN rollout map on this page to check the status of the rollout in your area.

Do I need a technician to install my NBN?

The answer is both yes and no as it would depend on the type of connection available in the area where you live. For the nbn™ Hybrid Fibre Coaxial to be installed at your premises, there’s an nbn™ approved installer who can handle that or if you’re qualified, you can do it through self-installation.

Likewise, it’s an FTTP connection, a technician is required for installing the nbn™ equipment so there must be an adult in your home around that time for the whole duration of the installation.

Yes, you need a technician.

Your phone and Internet Service Provider will provide you with a confirmation on which installation process can be applied to your premises. In addition, your provider will set an appointment for the approved installer who will then contact you by phone so that you can talk about the visit to your place. And once the process is over, you can now get connected.

Besides, you will always need a technician to help you out in moving and connecting devices like the satellite dish, utility box, antenna, modem and so on. But bear in mind, the technician’s visit also comes with a fee.

No, you don’t need a technician.

As for the self-installation for eligible premises, you can only proceed doing that once you have been confirmed that your premise is eligible for the nbn™ HFC connection. But you need to make a request to install the HFC nbn™ connection box yourself.

When you opt for self-installation, your provider will no longer arrange for an appointment with the nbn™ technician to come visit your home. The best part, you can finish your installation at your most convenient time.

According to an official of the NBN Co, introducing self-installations for HFC is part of their commitment to put the customer first. This is to ensure that the process is going to be hassle-free and more convenient for customers and for the phone and Internet providers as well.

So, why sit around and wait when you know you are perfectly fit to do the work yourself? Other NBN connections like FTTN and FTTB no longer need a technician to install the equipment inside your property so there’s no need for you to be at home.

Is NBN the same as WIFI?

No. The National Broadband Network (NBN) is a government-funded project aimed at providing a new high-speed broadband network for all Aussies. But then, since the NBN company is a wholesaler, it doesn’t sell Internet plans directly to the customers. Instead, it sells its infrastructure to Internet Service Providers (ISP), so it’s from these ISPs that customers buy the Internet plans suited for their needs and budget.

WIFI on the other hand, is the wireless technology or facility that connects your smart devices to the Internet. These gadgets include smartphones, tablets, laptops, and so on. Remember, there has to be a pre-existing Internet service so that the WIFI can be connected and becomes functional.

What is the best NBN plan for me?

There is no short answer to that question. It really depends on your individual needs. It depends on a range of factors such as your individual address, how much data you need, your desired nbn speed tier, and ofcourse; your budget. Luckily for you, we’ve built a super smart algorithm which determines what is important to you and only shows you the plans which are best suited to your needs. All you have to do is answer a few simple questions, starting with your postcode/ suburb (at the top of this page).

How do I get connected to NBN?

Once you’ve decided which plan is right for you, just click ‘Sign Up Online’ and follow the prompts, or call the number listed! Once the provider has your details, they’ll be able to schedule your connection. If your property has never been connected to the NBN equipment, the provider will first need to send a technician to connect the property. Otherwise, they can simply activate your NBN service.

How much does it cost to install NBN?

Nothing. Standard NBN installation is free of charge within the 18 month period after the NBN is declared "ready for service" in your region. However, additional charges may apply if your home or business requires upgrades to wiring ir cabling, or if you want a non-standard installation. Be sure to check with your service provider.

How much does NBN cost?

There is no standard flat rate for the NBN. Like any other form of internet, prices will vary from provider to provider, and you are encouraged to have a look around to find the one that best suits your specific needs. The best deal for you should factor in you location, how often you use the internet, how many people in your household are using the internet, what kind of data you go through, and ultimately, how much you want to spend.

Does NBN require a phone line?

No. NBN does not require an active phone line in order for customers to access the service. However, there are certain ISPs that offer a phone line service for the fixed connection services they are offering. These fixed connections include FTTP, FTTC, FTTN and HFC. The NBN uses a different home phone technology by way of the VoIP or the Voice Over Internet Protocol which is different from the traditional telephone line connection.

Where do I put the NBN modem?

The best place to put your NBN modem is near the main area where you use WIFI. Usually, the central part of the house is the most suitable place for stand-alone modems or routers. With the NBN utility box, it would be best installed in an area that can be accessed easily, off the ground and free from any obstruction. Also, there has to be an existing telephone jack nearby outside the house which is typically installed at the front portion where an existing power point can be reached. This is for a FTTP connection.

Do I have to change over to the NBN?

Yes, if you have an ADSL2+ or Cable connection you have to change to the NBN. Your existing service will be disconnected 18 months after the NBN is available. So if you do not move to the NBN you will not be able to access the internet after this time.

What happens to my home phone when the power goes out?

Traditional corded home phones don’t rely on the electricity at your property to run, so when there is a power outage you can still make and receive calls. This may not be the case once you’re on the NBN with a VoIP home phone, however it depends on the type of NBN connection you have:

-FTTP: If you have a FTTP connection, your NBN connection box may have its own backup power supply. This can keep your VoIP home phone running during short electricity outages, however the backup power supply is limited. If your electricity is cut off for more than a few hours, the backup power supply will run out of power and you won’t be able to make or receive calls until the electricity comes back on.

-FTTN/ FTTB: These types of NBN connections don’t get set up with a back up power supply, so if the electricity goes out you won’t be able to make or receive phone calls. This includes emergency calls to 000.

-Fixed Wireless: If you have a VoIP home phone connected over the NBN, your home phone won’t work during a power outage.

Traditional cordless home phones need power, so they won’t work in a power outage either.

If you have a corded landline connected to the copper network, your phone will continue to work during a power outage.

Where in my home will the NBN equipment be installed?

When your FTTP or Fixed wireless NBN service gets connected, an NBN co technician will need to install equipment both inside and outside your home. It is recommended that your internal equipment is installed in a location:

- Where there is an accessible powerpoint within 1.5 meters

- Away from any wet areas like showers, sinks, kitchens, bathrooms etc.

- Which is easy to access

In general, your NBN technician will choose the installation point for the external equipment.

FTTN/ FTTB connections won’t require a technician to install equipment at your property (most of the time) so you’ll just need to plug your modem/ gateway into the phone connection socket. If you have multiple phone sockets at your property, it’s best to install the modem at whichever socket is most central, or closest to the main areas where the internet will be used. That way the wi-fi signal from your modem has less barriers to reach your laptop/ mobile/ tablet device. If you don’t have any phone sockets at your property, you’ll need a technician to install one.

What happens with back to base alarm systems?

The NBN will introduce new technology which may not be compatible with your back-to-base security alarm system. There are a various types of alarms which work in different ways. Your alarm provider will be in the best position to provide specific advice on your alarm system’s compatibility with the NBN.

What happens to my Foxtel?

Nothing will happen to your Foxtel service when the NBN rolls out in your area. Only the internet carrying component of the cable (HFC) network will be switched off. So even if your Foxtel is carried over the cable network, it will still continue to function as normal.

What happens to Streaming TV services such Netflix and Stan?

TV streaming services which are transmitted over the internet will work the same way on the NBN as they do on your existing ADSL or Cable service. If you’re moving from an ADSL connection to the NBN, it’s possible that the quality and speed of your TV streaming services could be improved.

What happens to my medical alarms?

Certain medical alarms will need to be checked and possibly updated to ensure that they are still operational and NBN compatible. Make sure you register your fire alarms, as well as your lift emergency phones with the NBN.

What happens to my landline when the NBN gets rolled out in my area?

If your area is getting NBN Fixed Wireless, your landline which operates over the existing copper network won’t be affected; it will continue to work as it does now. For all other NBN types, your copper home phone will be disconnected approximately 18 months after the NBN rolls out to your area. If you need/ want to have a home phone, you’ll need to switch over to an NBN home phone before the copper network gets disconnected.

Do I need to be at home for the NBN to be installed?

It depends on the type of NBN connection available to you.

If you’re getting a FTTP connection and NBN hasn’t been connected at the property before, a technician will need to install some NBN equipment inside the property. Someone over the age of 18 will need to be home for the installation appointment.

Other types of NBN connections (such as FTTN and FTTB) generally won’t require a technician to install equipment inside your property, therefore you won’t need to be home.

When you sign up to a NBN plan your chosen internet service provider will confirm whether or not you need to be home for an installation appointment.

Can I keep the same home phone number?

It depends on which internet service provider you sign up with. Some providers are able to ‘port’ your existing phone number over to the NBN, however there are other providers which will have to give you a new phone number. Call us to find if you can keep your phone number.

Can I get updates on the NBN rollout?

Yes. As they connect more Australians to their broadband service, the NBN are very forthcoming in keeping non-connected areas updated. If you want updates on NBN you can subscribe to a weekly NBN rollout schedule update by entering in your name and email address here. This is the surest way to find out when your region can be expected to have the NBN.

Can I pre-order the NBN?

Yes. Many internet service providers are offering the option to pre-order the NBN to those who are in regions where construction is not yet complete. Pre-ordering the NBN may even fast track you in the queue for a quick installation when the NBN is ready in your area. Contact your service provider to find out more.

How long does nbn take to install?

Generally, it takes between two and four hours to do a standard installation, assuming that there are no complexities encountered. For instance, if the coaxial cable is not connected to the nbn™ utility box, then the process could probably go for eight hours but it seldom happens.

Technicians will do their best so that the whole process can be finished in just a single visit. But be ready for a second visit on another day since there’s the potential of experiencing difficulty in installing complicated types of connections.

What are most Australians using the NBN for?

The NBN Co measures and analyses daily traffic usage so they can help improve the network, and meet the demands of the millions of people and premises who have signed up to use the network. The NBN's website cites that their analysis of these data reports on usage patterns informs their future choices on access technologies and upgrades...

"In April we conducted a large piece of research, looking at the entirery of the 3.7 million active services we had on the network at the time, to better understand how bandwidth is being demanded by end users, when it is being used and how much data is being consumed."

A better means to view home entertainment seems to be one of the biggest draws of the NBN, with most Aussie NBN users using their bandwidth to accommodate their net browsing habits, VPN usage, and ample live streaming. In addition to this, it was found that most Australian households are using the NBN for speedier uploads and downloads. With the exception of Fixed Wireless and Satellite access networks (which are subject to capacity constraints) end-users on HFC/FTTN/FTTP networks all had very similar usage demands, particularly on higher speed plans.

A recent Screen Australia study also confirmed the Australian trend towards online and On Demand viewing, citing that the video-on-demand (VOD) landscape has changed considerably and has seen the introduction of subscription video-on-demand (SVOD) services such as Amazon Prime, Netflix, Stan, and now Kayo Sports into the Australian Market.

A survey conducted by Switch Media and Stable Research found that 39% of Aussie content streamers used a laptop or desktop, 34% used an iPad, 34% used an iPhone, and 28% used a smart TV. Of the same sample group it was found that the streaming services of Netflix, ABC, and SBS provided the best experience to their users.

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