Knowledge Centre

Guides

Filter by Category
27/02/2024
How do I find out who my Internet provider is?
In some cases, rental properties include an existing Internet connection, which is convenient until issues arise.  Identifying your Internet provider can be challenging when you're unsure who it is. Here's how to figure it out with multiple providers in the market. Who is my Internet provider? The good news is that there are plenty of ways that
Guides
27/02/2024
What is the best share house Internet plan?
Managing Internet plans in a shared household or flat depends on the preferences and needs of you and your flatmates.  To assist you in making the best decision, we've put together a list of some of the top options and factors to consider before committing. This way, you and your housemates can stay connected without breaking the bank. How will
Guides
27/02/2024
Internet plans: Can you have two Internet subscriptions in one house?
In today's world, a stable and dependable Internet connection is essential. That's why many Australians are exploring backup Internet plans in case of disruptions.  Some are even considering having multiple Internet connections in their homes. But is this feasible? Can you have two Internet subscriptions in one house? The straightforward answer is
Guides
23/02/2024
How to set up Internet parental controls on your NBN connection
Parents always aim for the best for their children, especially in today's digital age where the Internet can expose them to violence, hate, and harmful content that could adversely affect their young minds.  One effective way parents can protect their children online is by setting up parental controls on their NBN connection. This ensures a
Guides
23/02/2024
What you need to know about contention ratio
What is contention ratio? The contention ratio shows how many people share the same Internet connection. For example, if the ratio is 20:1, it means that up to 20 people might share the connection. A lower ratio usually means faster and more reliable Internet because fewer people share the connection. How was contention ratio dealt with? To
Guides
21/02/2024
How to fix TPG slow speed
Is your Internet connection running slower than usual? A sluggish connection can be frustrating, especially when it hinders activities like streaming high-resolution videos or playing online games without interruptions. If you're experiencing slow speeds with your TPG plan, there are ways to address the issue.  Did you know that fixing a slow
Guides
21/02/2024
Internet consumer rights: Do you know yours?
If you are using an Internet service, you are entitled to certain rights and protections under the law. These rights ensure that you receive fair treatment and that your service provider meets certain standards of quality and reliability.  For example, you have the right to accurate billing, transparent contract terms, and protection against
Guides
20/02/2024
How to keep your email address after changing providers
Like your phone number, your email address is crucial for communication, and changing it can be inconvenient. Traditionally, broadband providers offered email retention services for a fee, letting you keep or forward messages.  In the past, your email was typically tied to your Internet service provider (ISP). But these days it's less common, with
Guides
31/01/2024
How long does Exetel take to connect?
Exetel stands out as a top-tier Internet service provider in Australia, known for its swift and dependable connectivity. For those considering an Exetel Internet plan, understanding the timeframe for connection in Australia is crucial.  This article aims to shed light on this process while providing handy tips to economise on your new Internet
Guides
28/07/2022
How to get broadband in rural and regional communities
Accessing reliable rural Internet plans in regional areas has long been a challenge for Australians. While urban areas enjoy extensive mobile and fixed-line networks, regional communities have often faced limited options, widening the digital divide.  This has previously made it difficult for regional homes and businesses to access quality rural
Guides
Showing 10 of 46 Articles
Showing 10 of 46 Articles


Latest News Hardware/Modems