What is an AVC ID?

Starting April 14th, 2025, all NBN customers will need to provide an AVC ID when switching providers. This unique identifier ensures a smooth and efficient transfer of your service.

But what is an AVC ID? Where do you find it? Does it make the switching process more complex?

We break down everything you need to know in our latest article.

What is an AVC ID?

An AVC ID, or Access Virtual Circuit Identifier, is a unique number assigned to your NBN (National Broadband Network) service. It is used to identify and manage your Internet connection, helping your provider and the NBN network coordinate and maintain your service.

Why will I need an AVC ID?

Starting in April 2025, you’ll need to provide your AVC ID when switching NBN providers. This is important because the AVC ID helps your new provider identify your existing connection, making the transfer process faster and smoother.

Without it, the switch could be delayed, as it would be harder to link your service to the right connection.

AVC IDs also play a key role in troubleshooting. If you ever experience issues with your NBN service, your provider and nbn co can use the AVC ID to quickly pinpoint and fix any problems.

What does an AVC ID look like?

An AVC ID typically appears as a long string of numbers and letters. It is unique to your connection and can be found on the paperwork from your current provider or in your account settings on their website. It’s important to keep track of this number as it is tied directly to your service. 

You'll see examples of how to find yours by provider later in this article.

How do AVC IDs help?

AVC IDs help in several ways:

Smooth provider switch: When you switch NBN providers, your new provider can easily identify your existing connection using the AVC ID, allowing for a quicker and more accurate transfer.

Troubleshooting: If there are any issues with your connection, the AVC ID helps your provider and nbn co quickly locate and address the problem.

Where can I find my AVC ID?

You can find your AVC ID in a few places:

On your current provider’s paperwork or account details.

In your account settings on your provider’s website.

You can also contact your provider directly to ask for it if you’re unsure.

Finding your AVC ID by provider

Aussie Broadband

There are a few ways that you can find your AVC ID with Aussie Broadband:

On the second page of your monthly bill, next to the service address.

For residential customers, in your MyAussie app or online portal:

Login to MyAussie.

Press the Home button.

Press the Services button.

Find your NBN service in the list of services. Your AVC is listed under the service address.

What if I’m an Opticomm customer?

OAC numbers are made up of the characters ‘OAC’ followed by 12 numerical digits, for example ‘OAC123456789100’.

As an Opticomm customer, you can find your OAC number in the MyAussie app or online portal:

Login to MyAussie.

Press the Home button.

Press the Services button.

Find your Opticomm service in the list of services. Your OAC is listed next to the service address.

Belong

You can find the AVC ID for your Belong Internet connection in two places: 

Your Belong account. You’ll see it alongside your nbn connection in your list of services. 

Your invoice.

If you’re moving to Belong from another Internet provider, check with them if you need help finding your current AVC ID. 

Dodo

You can find your AVC ID on the NBN service page in your MyDodo Account.

Log in to MyDodo.

Select your NBN service from the My services tab.

Click the "CLICK TO VIEW" button to retrieve your AVC ID.

iiNet

If you have an iiNet service, your nbn AVC ID is on your invoice. In the Internet or Broadband section, look for “Access Service ID (AVC ID)” listed next to your nbn plan:

iPrimus

You can find your AVC ID on the NBN service page in My Account.

Log in to your iPrimus Account

Select your NBN service from the My services tab.

Click the "CLICK TO VIEW" button to retrieve your AVC ID.

More

On your More bill, scroll down to your ‘Internet summary’ and your AVC ID will be displayed underneath your service address. 

Optus

For Optus Internet customers, you will find your username and AVCID in the grey box (identifies your nbn Internet service). 'Monthly Charges and Credits’ shows a summary of charges for each service like monthly plan fees, bolt-ons and device repayments

Tangerine

On your Tangerine bill, scroll down to your Internet summary and your AVC ID will be displayed underneath your service address

TPG

You’ll find your TPG NBN service ID in at least one of these places:

On your invoice/bill

In your nbn provider’s customer web portal or app

Through a web chat with your NBN provider

If you have a TPG service, your nbn AVC ID is on your invoice. In the Description section, look for “Access Service ID (AVC ID)” listed under your nbn charge:

Does needing an AVC ID number to switch NBN providers make the process more complex?

No, needing an AVC ID to switch NBN providers doesn’t make the process more complex. It actually makes the switch smoother and faster by helping your new provider easily identify your existing connection.

In fact, you can provide us with your AVC ID via text, email, online chat or phone. We want to make it as easy for you as possible to switch providers and plans. 

Is this process exclusive to Compare Broadband?

Nope! This new process is relevant to all NBN customers, not just one provider. Starting April 14th, 2025, every customer switching NBN providers will need to provide their AVC ID.

Having an AVC ID is going to make things easier for customers, especially when switching NBN providers. It ensures your new provider can quickly and accurately connect you, and helps your current provider troubleshoot any issues.

This system aims to make the connection process faster and more efficient, so you can enjoy a seamless Internet experience without unnecessary delays. 

Got more questions? Call our team today on 1300 764 000 - we'll walk you through it and clear up any confusion.