How to switch NBN providers

Switching providers shouldn't be a challenge. Most telcos in Australia have made the process of switching providers easy and convenient.

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Compare Broadband compares plans from the above providers and can connect you with our participating providers. Not all plans available from these providers are compared by Compare Broadband and depending on your location or service availability not all plans may be available to all customers.

Switching to a new NBN provider is usually straightforward, especially in Australia where most telecom companies have streamlined the process. Here's a quick guide on switching NBN providers to suit your requirements.


Last updated 20/02/2024
TPG broadband provider logo
Broadband + Home Phone
Unlimited
25 Mbps Typical Evening Speed
Month to month
$69.99/Month
Min total cost $69.99
View breakdown
More Telecom broadband provider logo
Broadband Only
Unlimited
25 Mbps Typical Evening Speed
Month to month
$72/Month
Min total cost $72
View breakdown
Aussie Broadband broadband provider logo
Broadband Only
Unlimited Data
24 Mbps Typical Evening Speed
Month to month
$75/Month
Min total cost $75
View breakdown
Optus broadband provider logo
Broadband Only
Unlimited Data
50 Mbps Typical Evening Speed
Month to month
$75/Month
for first 6 months, then $85 ongoing
Min total cost $381
View breakdown
Optus broadband provider logo
Broadband Only
Unlimited Data
100 Mbps Typical Evening Speed
Month to month
$75/Month
for first 6 months, then $99 ongoing
Min total cost $381
View breakdown
Exetel broadband provider logo
Broadband Only
Unlimited
75 Mbps Typical Evening Speed
Month to month
$53.99/Month
for first 6 months, then $74.99 ongoing
Min total cost $53.99
View breakdown
Tangerine Telecom broadband provider logo
Broadband + Home Phone
Unlimited
25 Mbps Typical Evening Speed
Month to month
$59.90/Month
for first 6 months, then $74.90 ongoing
Min total cost $59.90
View breakdown
Exetel broadband provider logo
Broadband + Home Phone
Unlimited
50 Mbps Typical Evening Speed
Month to month
$60.99/Month
for first 6 months, then $78.99 ongoing
Min total cost $60.99
View breakdown
Exetel broadband provider logo
Broadband Only
Unlimited
50 Mbps Typical Evening Speed
Month to month
$60.99/Month
for first 6 months, then $78.99 ongoing
Min total cost $60.99
View breakdown
Tangerine Telecom broadband provider logo
Broadband Only
Unlimited
95 Mbps Typical Evening Speed
Month to month
$64.90/Month
for first 6 months, then $84.90 ongoing
Min total cost $64.90
View breakdown

Results explained

Compare Broadband cannot guarantee that all plans or providers shown will be available at your property address. Connection and plan availability will need to be confirmed by the internet service provider. Additional charges may apply for non-standard connections.

Are you moving to a new place or considering renting? Perhaps you're thinking of adjusting your plan due to your current connection not meeting your needs. In such cases, changing your NBN provider could help you find a better connection.

Switching NBN providers when moving to a new place

When moving to a new area, you might need a different Internet service provider (ISP) to connect you. Your current NBN provider might not offer plans in the city you're moving to, or it may not cover the property at all.

Once you've found the right plan, follow the standard switching process by contacting your new provider and providing your new address. The new provider will handle the rest, including transferring your phone number and confirming NBN serviceability at your new address.

Things to consider when switching NBN providers

Now that you know how to switch providers, here are a few things to keep in mind before making the switch:

Check the contract term

Before making any changes, carefully review the contract terms of the Internet plan offered by a new provider. Avoid unexpected disconnection fees by understanding the terms before ending a contract abruptly. 

Opting for a plan without a contract provides flexibility, allowing you to leave whenever you feel the need to do so.

Upgrading or downgrading an Internet plan

Most telecom companies allow customers to shift to a different speed tier without cancelling their current contract and signing up for a new one. This is beneficial if you want to change your speed without changing providers. 

Keep in mind that downgrading your NBN plan might have penalties, so it's wise to check with your current provider before deciding.

NBN bundle deals

When you're searching for a new broadband provider, it's worth exploring options that provide an NBN bundle deal

Typically, these deals come with a discounted monthly bill and may include additional services like home phone line rental and Fetch TV. Opting for a bundle deal can maximise the benefits of your NBN connection, so be sure to see if your preferred telecom company offers such packages.

Exetel broadband provider logo
Exetel nbn™ Family Broadband + PAYG Home Phone Bundle Plan
  • Unlimited
  • 100/17 Mbps
  • Deal: $68.99 for first 6 months, then $84.99 ongoing
$68 .99/ mth
Min total cost $68.99
iPrimus broadband provider logo
Premium (NBN100) Unlimited iPrimus broadband plan
  • Unlimited
  • 100/17 Mbps
  • Deal: $80 for first 6 months, then $90 ongoing
$80 .00/ mth
Min total cost $80
iPrimus broadband provider logo
Premium Opticomm Unlimited iPrimus broadband plan
  • Unlimited
  • 100/17 Mbps
  • Deal: $80 for first 6 months, then $90 ongoing
$80 .00/ mth
Min total cost $80

Tangerine Telecom broadband provider logo
Tangerine Telecom Value Plus Broadband Plan
  • Unlimited
  • 50/17 Mbps
  • Deal: $59.90 for first 6 months, then $79.90 ongoing
$59 .90/ mth
Min total cost $59.90
Exetel broadband provider logo
Exetel nbn™ Extra-Value Broadband Plan
  • Unlimited
  • 50/17 Mbps
  • Deal: $60.99 for first 6 months, then $78.99 ongoing
$60 .99/ mth
Min total cost $60.99
Exetel broadband provider logo
Exetel nbn™ Extra-Value Broadband + PAYG Home Phone Bundle Plan
  • Unlimited
  • 50/17 Mbps
  • Deal: $60.99 for first 6 months, then $78.99 ongoing
$60 .99/ mth
Min total cost $60.99
Superloop broadband provider logo
Superloop nbn™ Extra-Value Broadband Plan
  • Unlimited
  • 48/17 Mbps
  • Deal: $65 for first 6 months, then $79 ongoing
Superloop broadband provider logo
Superloop nbn™ Extra-Value Broadband + PAYG Home Phone Bundle Plan
  • Unlimited
  • 48/17 Mbps
  • Deal: $65 for first 6 months, then $79 ongoing

How long does it take to switch NBN providers?

Switching to a new NBN provider usually takes 24-48 hours on business days to ensure a smooth transition without disruptions to your current service. In some cases, you may even be able to make a change on the same day. 

Once you've chosen a new provider, reach out to them to request the migration process. The new provider will inform your current one and set a migration date.

On the migration day, a technician from the new provider will visit your home to complete the process and test your connection for proper functionality. Once done, you should be ready to enjoy your new NBN connection without any issues.

Whether you're moving, renting, or adjusting your plan, consider your speed and data needs. Check the plan's contract terms and cost to ensure you get the best Internet plan for your requirements.

Switch Internet providers with Compare Broadband

At Compare Broadband, we specialise in assisting you with the transition between Internet service providers. Whether you're seeking a better deal on your current plan or considering a switch to a new provider, we're here to guide you towards the optimal choice for your requirements.

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