Guides
ACCC latest: Fastest NBN provider in Australia
Choosing the fastest NBN provider is essential for ensuring a reliable and seamless online experience, especially at an affordable price.  With a wide variety of providers and plans available, finding the right option to meet your specific needs can be overwhelming. Factors such as download speeds, reliability, and pricing all come into play when
Do I need a home phone service?
Say goodbye to the era of needing a phone line for your Internet connection to work. With most NBN plans, you're no longer tied to a bundled phone service - though you can still get one if you want one - which means you can get Internet with no phone line now. Most NBN users prefer Internet-only service and use their mobiles for calls. With NBN,
Securing your Wi-Fi network
Many people with high-speed Internet use a wireless router for home Internet access when looking at how to secure Wi-Fi. However, an issue with a Wi-Fi network at home arises when it's not properly secured, allowing others to use your Internet without permission.  This can lead to slower Internet speeds. Unsecured networks are also susceptible to
NBN FTTN - What is it?
An FTTN (Fibre to the Node) NBN connection uses a combination of fibre optic cables and the existing copper network to bring Internet service to homes. In Australia, FTTN is the most widely used connection type, with close to 3 million homes relying on this technology.  One key thing to remember is that you can't choose the type of NBN connection
Superloop offering the eero 6+ Wi-Fi Modem for $0
Superloop has exciting news for customers looking to upgrade their home Wi-Fi experience. It is  now offering the advanced eero 6+ Wi-Fi modem for $0 as part of a limited-time pilot program.  This offer is designed to enhance customer satisfaction and deliver top-tier Internet speeds, particularly for users on Superloop's high-speed NBN
NBN to launch faster speed tiers and multi-gigabit Internet by September 2025
The NBN Co has announced it will accelerate the download and upload speeds of its top three wholesale products starting from September 14, 2025. This upgrade will be available to internet retailers for both residential and business customers who connect via Fibre to the Premises (FTTP) or Hybrid Fibre Coaxial (HFC) technology. As part of this
What is the best Internet plan for renters?
In the past, renters often faced difficulties securing the best broadband plans due to the prevalence of lock-in contracts. Fortunately, the landscape has evolved, allowing renters to avoid long-term commitments for their Internet connections. Today, contract-free plans have become standard, offering dependable Internet without hefty exit fees or
Is your phone 5G capable?
5G is becoming more common in many countries, including Australia, where major mobile networks are gradually expanding its 5G coverage. While current NBN speeds can reach up to 80-90 Mbps, 5G has the potential to deliver speeds up to 20 Gbps. Beyond speed, 5G significantly reduces latency, or the delay in data transmission. While 4G has a typical
What makes your Internet connection so slow?
A slow Internet connection can ruin your experience of being online - and there are plenty of reasons why it could be happening.  Before diving into an extensive troubleshooting session or considering a costly technician appointment, we suggest going through this checklist to save yourself unnecessary hassle. Why is my Internet so slow? Numerous
Understanding NBN FTTB
Understanding the NBN can feel overwhelming due to all the confusing terms and technical jargon. But don't worry, we're here to simplify things for you. First, it's important to know that you don't get to choose how your NBN is set up. The type of connection you have is determined by your location and the existing infrastructure in your
Uploads & downloads: What’s the difference?
The key distinction between download and upload speeds lies in the direction the data moves and how quickly it gets there. However, what counts as a good speed for downloading versus uploading can vary significantly. Imagine you’re trying to upload a video to Facebook, expecting your high-speed Internet to handle it smoothly. Instead, your
What you need to know about NBN & Opticomm new development charges
If you’re a new homeowner and your house has never had an NBN or Opticomm connection, learning about the New Development Charges can take the sting out of any expenses you were unprepared for. The good news is that this charge only applies if your property is part of a new development and has never been connected to the NBN or Opticomm networks


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