Knowledge Centre

Guides

Filter by Category
8/08/2022
Optus 5G home Internet and mobile plans in Australia
5G is a strong competitor in Australia's mobile network industry, promising faster speeds than the NBN's premium Internet services.  5G home Internet is well established and many providers are offering plans for customers seeking flexible, fast, and reliable broadband. What is 5G? 5G is the newest mobile technology in Australia and globally,
Home wireless
8/08/2022
Allocation Limits for Australia’s Upcoming 5G Spectrum Auction
This year 2021, the Australian Communications and Media Authority (ACMA) is set to auction off the spectrum in the 26GHz band. Specifically, the 24.25GHz to 27.5GHz frequency range is to be used for 5G purposes. This will expand the spectrum that can be used by various telcos in the market.  Currently, the band leveraged by Telstra and Optus are
Latest News
8/08/2022
34TB Usage on the NBN Network in a Single Month - Can You Beat the Record?
You can find lots of useful, informative, and surprising content on the Internet every day. You can see them on different websites or social media platforms. Though most of the content on the Internet can help or inspire people, others will make you wonder. That's because there's a lot of weird news or content on the Internet as well.  Just like
NBN
4/08/2022
RSPs Seem Mum to NBN and ACCC SAU papers
The pre-Christmas timing of the release of NBN Co’s Special Access Undertaking proposals and the Australian Competition & Consumer Commission’s high-level guidance paper meant RSPs remained muted while they sifted through the details of both documents. Andrew Sheridan, Optus VP of regulatory and public affairs said that “The ACCC’s paper is
Latest News
4/08/2022
Wi-Fi 5 vs Wi-Fi 6: What's the difference?
Wi-Fi 6 is the current standard for Wi-Fi devices, also known as 802.11ax. It offers faster connections to more devices than Wi-Fi 5, but you'll need devices compatible with the technology to take real advantage of those improvements. The differences between Wi-Fi 5 and Wi-Fi 6 are quite technical, but we will break down the key differences for
Hardware/Modems
4/08/2022
Optus Steals Top Rank on ACCC’s Report
The Australian Competition and Consumer Commission (ACCC) has released its Measuring Broadband Australia (MBA) Program report which lists the performances of the broadband service providers in Australia. The MBA seeks to provide the consumers with the precise and accurate data about the performances of the broadband providers to help them in making
Latest News
4/08/2022
Optus Customer Care Shake-up Paid Off
According to Optus, a shake-up of its customer care model yielded significant success for the company. The model removed “old school” metrics through its’ Community of Experts’, including “clock watching”. The VP for customer contact centres of Optus, Emma McRobert, said that “We’ve seen our NPS grow by 30% since we’ve implemented Community of
Optus News
4/08/2022
Optus Beats Telstra with Its 5G Speed
5G is rolling out continuously in Australia. Telstra has wider 5G coverage, but Optus is offering a faster connection.  Widest 5G Coverage According to the Systemics Benchmarking Report for December 2020, Telstra 5G signal was present in 78% of tests while Optus 5G was found for only 48% of the time.  Vodafone 5G also showed presence on the
Latest News
3/08/2022
NBN to ACMA: Carrier Separation Rules Not Well Understood By Smaller Telcos
According to NBN Co, in its experience, carrier separation rules are not well understood by smaller telcos. The wholesaler has told the Australian Competition and Consumer Commission: “The consequences of this are pockets of premises with far less retail choice (in some cases as few as one retail provider) than the general service area, primarily
NBN
29/07/2022
SAU Process Reset by the Government, Includes Advice for Both NBN and the ACCC
Communications minister Michelle Rowland already intervened in the ongoing saga of the Special Access Undertaking of the NBN. According to her, the network operator should start again with its proposed variation. However, in parallel, the communications minister also told the Australian Competition and Consumer Commission that it would be a
Latest News
28/07/2022
The Australian Broadband Guarantee: What you no longer need to know
The Australian Broadband Guarantee (ABG) was an initiative by the Australian Government aimed at providing high-quality broadband services to residential and small business premises, especially those in remote areas where commercial metro services were not readily available.  About the Australian Broadband Guarantee Eligible premises could
NBN
28/07/2022
State of the Internet: Australias Internet Speed now 50th in World
Have you ever been on holiday, sat down on your computer and been amazed by the amazing internet speeds that other nations seem to have in comparison to what we get in Australia? Well, you are not alone, for this a common frustration that is shared amongst most of Australians who have travelled abroad and have come to realise how truly behind our
Latest News
Showing 12 of 413 Articles
Showing 12 of 413 Articles


Latest News Hardware/Modems