Knowledge Centre

Guides

Filter by Category
28/03/2024
How do I get Wi-Fi at Melbourne Airport?
So you've got time to kill at Melbourne Airport. Maybe you've just landed, and you're waiting on your baggage to do the same. Maybe you're on your way out of the country, and you've been hit with a delayed flight.  Well, rather than eat up your own mobile Internet data, why not simply hook up to the Melbourne Airport Wi-Fi? It's free and it’s easy
Guides
28/03/2024
5G modem options: Which can you buy in Australia?
5G technology is reshaping our Internet experience, offering a wireless alternative that outpaces traditional fixed-line connections like the NBN in speed and convenience. To harness the power of 5G Internet, you'll need a compatible 5G modem.  Unlike 4G modems, 5G modems use MIMO (multiple input, multiple output) antennas, which feature numerous
Hardware/Modems
28/03/2024
Why isn't my Wi-Fi working?
When your Wi-Fi isn't working, it can be due to different issues like equipment problems or Internet outages.  So... why isn't your Wi-Fi working? The answer is likely very simple and fairly easy to remedy. Your service could be at fault - and that’s where we can help - or it could be any number of reasons that could be simple to fix. If you're
Guides
20/03/2024
3G network shutdown Australia: Everything you need to know
As the rollout of 5G continues across Australia, mobile network operators are beginning to phase out 3G services entirely.  Mobile network operators are phasing out 3G networks to maximise the use of limited spectrum. Vodafone led the way by shutting down its 3G network on 15th December 2023 and it has been the first to make room for newer
Latest News
20/03/2024
List of phones affected by 3G shutdown
As Australia moves closer to shutting down its 3G network this year, owners of older phones may face issues with their voice capability, which relies on older technology. Vodafone has already turned off its 3G network and Telstra and Optus will do so in June and September, respectively. This switch may affect customers who are still using 3G or are
Latest News
11/03/2024
How Internet cancellation fees differ between ISPs
Cancelling NBN plans is not typically a top-of-mind consideration for most people. Unless you're relocating far away, the usual course of action is to switch providers without much deliberation. Almost all Internet service providers will offer no lock-in contracts these days, so a cancellation fee is obsolete because there is no contract you have
Guides
8/03/2024
Moving house? How long will it take to get your Internet connected?
When relocating, moving your Internet (and your energy) can feel daunting. Being disconnected, even for a short while, can be a big inconvenience. That's why we've crafted this useful guide to make your move smoother. Keep reading to find answers to your questions about transferring your utilities to a new home. NBN moving house: Our top
Guides
8/03/2024
What is Mbps?
When it comes to Internet speed, Mbps is a key metric to understand. Mbps stands for megabits per second, representing the rate at which data is transferred over your Internet connection. The higher the Mbps, the faster your Internet speed can potentially be. You may also encounter speeds measured in Kbps (kilobits per second) or Gbps (gigabits
Guides
8/03/2024
What you need to know about Spintel 5G home wireless broadband
As more people seek fast and reliable Internet connections, the technology used by providers plays a crucial role in ensuring consistent service. While some providers rely on fibre connections, others are turning to wireless technology like 5G to deliver Internet services. In the past, wireless connections were often seen as unstable, with signals
Home wireless
7/03/2024
How many devices can be connected to Wi-Fi?
In today's world, a reliable Wi-Fi connection is essential for every household. With the increasing reliance on technology, people are constantly seeking knowledge, staying connected with friends and family, and staying updated on important business matters. However, with multiple devices sharing the same Wi-Fi network at home, it's important to
Hardware/Modems
7/03/2024
Dealing with iiNet outages? Learn how to fix common iiNet issues
Experiencing issues with your iiNet NBN plan? Dealing with annoying Internet outages that interrupt work and streaming? While iiNet outages are uncommon, they can occur regardless of the quality of your plan. Typically, these outages are short-lived, lasting only a few minutes or hours. In many cases, you can resolve Internet problems on your own,
Guides
7/03/2024
Moving house when you're with TPG
Relocating to a new home involves packing and moving to unpacking and settling in. Amidst all these activities, ensuring a smooth transition for your Internet connection might not be at the forefront of your mind, but it's an important consideration. When moving, one of the key steps is to check the available NBN technology at your new address.
Guides
Showing 12 of 528 Articles
Showing 12 of 528 Articles


Latest News Hardware/Modems